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Windows 2003 Enterprise Edition and DCOM error

Posted on 2003-11-04
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Last Modified: 2010-05-18
I recently upgraded a server to Windows 2003, and installed Commerce Server 2002 on it. I applied all of the service packs and what not, but I still receive the following error:

Access denied attempting to launch a DCOM Server. The server is:
{73C58651-D693-11D2-BAA5-00C04F8670E4}
The user is Administrator/SHOP, SID=S-1-5-21-117609710-1972579041-682003330-500.

From what I gather, this DCOM component is the error tracking service. I wouldn't mind it (lots of error messages though), except now an error has occured somewhere in CS 2002, and I cannot fix it without this service. Any ideas how to get this component up and running?

And yes, I know that Windows 2003 is shipped in a locked down state.

Thanks,
Ryan
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Question by:rossryan
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sunray_2003 earned 500 total points
ID: 9680367
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Expert Comment

by:sunray_2003
ID: 9680375
Check if this would solve

http://support.microsoft.com/?kbid=823159

Sunray
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Author Comment

by:rossryan
ID: 9680818
Hmm. I used dcomcnfg.exe to track down the exact process that is causing the problem. It is under Commerce Server Event Logging (as a COM+ application, not DCOM?), the component Commerce.AdminEventLog.1. I know this, because the CSLID {73C58651-D693-11D2-BAA5-00C04F8670E4} matches the event log message.

Other Information:
DLL: C:\Program Files\Microsoft Commerce Server 2002\mscsadmin.dll
Application: {C0245D97-CD93-4371-9400-A292601D2E76}

Bloody hell. All the other services for Commerce Server launch just fine. What more, when I try to restart the service, I get a message "Catalog Error: You do not have permission to perform the requested action. If security is enabled on the System Application of the target computer make sure you are included in the appropriate roles."

I am running as the Administrator on the local computer. There is no higher account.

Curiouser nd curiouser.
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Author Comment

by:rossryan
ID: 9682063
I disabled some security settings and it worked.

Thanks!
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Expert Comment

by:JOligario
ID: 9689277
This issue occurs because the Microsoft Search (MSSearch) service starts before the Web Storage System starts, and the Microsoft Search service tries to automatically start the Web Storage System by using distributed COM (DCOM). The Web Storage System is secured to prevent programs from starting the Web Storage System with DCOM; therefore, an error is recorded when the Microsoft Search service tries to do so.

The Web Storage System does not allow programs to automatically start the Web Storage System, to prevent it from being started without the server operator's knowledge when the server operator has stopped it for maintenance or other reasons.
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