asked on

Adobe Acrobat Reader 6.0 doesn't launch correctly when trying to open a saved PDF

I am trying to get Adobe Acrobat Reader 6.0 and OS 10.2.8 to play well together, and I need some help.

I have a few PDF documents saved to my desktop. When I double-click on one to open it, and Reader is NOT open, the Reader icon bounces briefly on the dock and then goes away. A general error message is displayed ('Acrobat Reader has quit unexpectedly.', or something along those terms).

If I open Reader up on it's own (ie - before I try to open a PDF document), it displays the splash screen and goes through the normal startup process. Once Reader is open, I can double-click on PDF files and open them without problem or error.

Any ideas?

Thanks,
Lacinda

weed

Give Acrobat a reinstall. Doesn't take long. Also use the Disk Utility to Repair Permissions. Then reboot and hold down command-s at startup. At the prompt type fsck -y and hit return. If it reports an error, run fsck again. When done type reboot.

zag

ASKER

should i uninstall before the reinstall, or should i just overwrite existing files?

(agh - i've been here too long, i'm starting to sound like an error message).

weed

Doesn't matter. Either way will work. I think the most important steps will be with FSCK, Permissions Repair, etc.

zag

ASKER

didn't work. am still not able to open adobe reader files directly.

i did notice when i reinstalled adobe that version 6.0 is for os 10.2.2-10.2.6...this machine is running 10.2.8...would that make a difference?

weed

Probably not. Did you run Norton Disk Doctor and Disk Warrior?

zag

ASKER

yes. still not working. i am going to try to 'rebuild' the desktop...

weed

Wont make a difference for OS X.

zag

ASKER

i had heard rumors that it would...

but it didn't.

any other ideas?

weed

What about repairing the permissions?