Solved

Adobe Acrobat Reader 6.0 doesn't launch correctly when trying to open a saved PDF

Posted on 2003-11-04
11
633 Views
Last Modified: 2010-04-25
I am trying to get Adobe Acrobat Reader 6.0 and OS 10.2.8 to play well together, and I need some help.

I have a few PDF documents saved to my desktop. When I double-click on one to open it, and Reader is NOT open, the Reader icon bounces briefly on the dock and then goes away. A general error message is displayed ('Acrobat Reader has quit unexpectedly.', or something along those terms).

If I open Reader up on it's own (ie - before I try to open a PDF document), it displays the splash screen and goes through the normal startup process. Once Reader is open, I can double-click on PDF files and open them without problem or error.

Any ideas?

Thanks,
Lacinda
0
Comment
Question by:zag
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
11 Comments
 
LVL 30

Expert Comment

by:weed
ID: 9681945
Give Acrobat a reinstall. Doesn't take long. Also use the Disk Utility to Repair Permissions. Then reboot and hold down command-s at startup. At the prompt type fsck -y and hit return. If it reports an error, run fsck again. When done type reboot.
0
 

Author Comment

by:zag
ID: 9687018
should i uninstall before the reinstall, or should i just overwrite existing files?

(agh - i've been here too long, i'm starting to sound like an error message).

0
 
LVL 30

Expert Comment

by:weed
ID: 9688322
Doesn't matter. Either way will work. I think the most important steps will be with FSCK, Permissions Repair, etc.
0
On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

 

Author Comment

by:zag
ID: 9698690
didn't work. am still not able to open adobe reader files directly.

i did notice when i reinstalled adobe that version 6.0 is for os 10.2.2-10.2.6...this machine is running 10.2.8...would that make a difference?
0
 
LVL 30

Expert Comment

by:weed
ID: 9698772
Probably not. Did you run Norton Disk Doctor and Disk Warrior?
0
 

Author Comment

by:zag
ID: 9747932
yes. still not working. i am going to try to 'rebuild' the desktop...
0
 
LVL 30

Expert Comment

by:weed
ID: 9749183
Wont make a difference for OS X.
0
 

Author Comment

by:zag
ID: 9790907
i had heard rumors that it would...

but it didn't.

any other ideas?
0
 
LVL 30

Expert Comment

by:weed
ID: 9791388
What about repairing the permissions?
0
 
LVL 1

Accepted Solution

by:
allenwatson earned 125 total points
ID: 9838825
From your original message, it sounds to me as though you have a second, outdated, copy of Acrobat Reader somewhere on your system. Do a search and make sure that any extra copies have been trashed and the trash emptied. Also, drag that icon out of the Dock, and drag the new Reader 6.0 into the Dock to create a new one.

Another thing to check: Do a get info on any PDF, look at the Open With setting, and reset it to the new Acrobat Reader 6.0. Then try double-clicking. If that works, re-open Get Info and click on the Change All button to change the setting for all PDF files.
0
 

Author Comment

by:zag
ID: 9862603
yay. thanks.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking to clear some space on your phone for the latest iOS 8 update? Did you switch to Spotify so you no longer need to keep music native on your phone? Run out of space for taking photos while in the middle of vacation? Sometimes the quic…
Article by: Justin
In light of the WannaCry ransomware attack that affected millions of Windows machines, you might wonder if your Mac needs protecting. Yes, it does and here is how to do it.
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question