bantams
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Start up error on Word 2000
When starting Word 2000 on a Windows XP Proffessional Laptop, it closes the application down within seconds and leaves an Event ID of 1000 in Event Viewer details as follows :-
Faulting application winword.exe, version 9.0.0.2717, faulting module ntdll.dll, version 5.1.2600.1106, fault address 0x00001d24.
I have tried deleting the Word Key under
HKEY_CURRENT_USER\SOFTWARE \MICROSOFT \OFFICE\8. 0\WORD\DAT A
AND
HKEY_CURRENT_USER\SOFTWARE \MICROSOFT \OFFICE\9. 0\WORD\DAT A
to no avail, also tried deleting the word keys themselves and have word install itself again using the winword.exe /a switch to try and fix the problem without success either.
what else can I try to get this user back using Word?
Thanks
Faulting application winword.exe, version 9.0.0.2717, faulting module ntdll.dll, version 5.1.2600.1106, fault address 0x00001d24.
I have tried deleting the Word Key under
HKEY_CURRENT_USER\SOFTWARE
AND
HKEY_CURRENT_USER\SOFTWARE
to no avail, also tried deleting the word keys themselves and have word install itself again using the winword.exe /a switch to try and fix the problem without success either.
what else can I try to get this user back using Word?
Thanks
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ASKER
followed the directions at http://www.theofficeexperts.com/word.htm
nothing worked until I got to step 6 - completely removing and re-installing Office
thanks for the assistance.
nothing worked until I got to step 6 - completely removing and re-installing Office
thanks for the assistance.
I still have the same problem. Even after removing and installing Office. I also removed the normal.dot, reinstalled te pc, removed the roaming profile. Nothing works. The user in our company with this recurring problem uses exactly the same documents as other users and uses the same ghosted XP image as all others.
Event ID: 1000
Faulting application winword.exe, version 10.0.4219.0, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00008d2c.
Please help...
thanks in advance,
Tjeerd
Event ID: 1000
Faulting application winword.exe, version 10.0.4219.0, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x00008d2c.
Please help...
thanks in advance,
Tjeerd
http://www.eventid.net/display.asp?eventid=1000
Sunray