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unable to load vshield.vxd

Posted on 2003-11-06
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Last Modified: 2010-04-11
when mcafee virusscan starts up (v7), i get the error "unable to load vshield.vxd".  IT suggests rebooting, but that doesnt fix it.  can any one help?
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Question by:tommy_gunn
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Expert Comment

by:sunray_2003
ID: 9694028
I would suggest reinstalling the program ...

Sunray
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Author Comment

by:tommy_gunn
ID: 9694514
tried that. didnt work
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by:sunray_2003
ID: 9695113
what OS have you got ?

Have you tried manually removint mcafee ( including the registry keys) and then doing fresh install ..

If you have windows xp and viruscan has worked before, try restoring your machine to an earlier state and see if that would work

Sunray
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Expert Comment

by:akboss
ID: 9696670
http://ts.mcafeehelp.com/default.asp?siteID=1&cnrcheck=done&resolution=1024x768

Vshield Won't Load
Summary: A likely fix as to why VirusScan 7.0 will not stay enabled on Windows XP

Cause
This issue is usually caused because the NAIFiltr is not installed. This may be caused by repairing your VirusScan installation on Windows XP. This issue can also be caused by the Klez virus or other viruses. Make sure that VirusScan is updated and that you are virus free.
Solution
If you installed with a CD:

Insert the CD and close the 'Welcome to McAfee' window that pops up.
Open MyComputer | CD Rom Drive | VSP or VSC.
Look for a file called NAIFiltr.inf, or just NAIFiltr. (NOTE: Do not open the XP folder to find this. It will be directly in that VSP or VSC folder).
Once located, right click on the file, and then left click on Install.
You will get an hourglass for a minute, but won't see anything really happen.
After the computer seems to be done, close all windows, and take out the CD.
Re-enable the VirusScan, and then restart the computer.
Your VirusScan should load just fine now.
If you installed from a download:
Go to MyComputer | C:\ | Program Files | McAfee VirusScan 7.00 Retail
Look for a file called NAIFiltr.inf, or just NAIFiltr. (NOTE: Do not open the XP folder to find this. It will be directly in that VSP or VSC folder).
Once located, right click on the file, and then left click on Install.
You will get an hourglass for a bit, but won't see anything really happen.
After the computer seems to be done, close all windows.
Re-enable the VirusScan, and then restart the computer.
Your VirusScan should load just fine now.
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Author Comment

by:tommy_gunn
ID: 9697106
Im on windows ME.  Its been working fine, just had this porb for a few days.  will the above still work on ME, coz the NAIFiltr.sys file, which is the file that NAIFiltr.inf looks for?
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Author Comment

by:tommy_gunn
ID: 9697405
Im on windows ME.  Its been working fine, just had this porb for a few days.  will the above still work on ME, coz the NAIFiltr.sys file - which is the file that NAIFiltr.inf looks for - is in the XP folder?  
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Expert Comment

by:akboss
ID: 9698500
"(NOTE: Do not open the XP folder to find this. It will be directly in that VSP or VSC folder). "

NAIFiltr.inf is on your mcafee disk. This is the file it wants you to find.Once located, right click on the file, and then left click on Install.

Ifyou downloaded it from the website then "Go to MyComputer | C:\ | Program Files | McAfee VirusScan 7.00 Retail
Look for a file called NAIFiltr.inf, or just NAIFiltr. (NOTE: Do not open the XP folder to find this. It will be directly in that VSP or VSC folder). " 
Once located, right click on the file, and then left click on Install.
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Author Comment

by:tommy_gunn
ID: 9702831
It cant locate the NaiFiltr.sys file.  I did a search for it, and the olny one i can find is in the Xp Folder.
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Expert Comment

by:akboss
ID: 9717082
1. disable virus scan.
2. Insert the CD and close the 'Welcome to McAfee' window that pops up.
3. Open MyComputer | CD Rom Drive | VSP or VSC. [note this is the file to look in on the cd]
4. Look for a file called NAIFiltr.inf, or just NAIFiltr. (NOTE: Do not open the XP folder to find this.)
5. Once located, right click on the file, and then left click on Install.
6. You will get an hourglass for a minute, but won't see anything really happen.
7. After the computer seems to be done, close all windows, and take out the CD.
8. Re-enable the VirusScan, and then restart the computer.
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Expert Comment

by:akboss
ID: 9793353
hello tommy_gunn....
did anything help??
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Author Comment

by:tommy_gunn
ID: 9797391
not really, when NAIFiltr is installin, it looks for a file called NAVFiltr.sys.  BUt it cannot find this file, therefore doesnt finish installing.
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Expert Comment

by:akboss
ID: 9800365
This issue can also be caused by the Klez virus or other viruses
http://vil.nai.com/vil/stinger/
Stinger is a stand-alone utility used to detect and remove specific viruses.

This version of Stinger includes detection for all known variants, as of November 4th, 2003:
BackDoor-AQJ Bat/Mumu.worm Exploit-DcomRpc
IPCScan IRC/Flood.ap IRC/Flood.bi
IRC/Flood.cd NTServiceLoader PWS-Narod
PWS-Sincom W32/Bugbear@MM W32/Deborm.worm.gen
W32/Dumaru@MM W32/Elkern.cav W32/Fizzer.gen@MM
W32/FunLove W32/Klez W32/Lirva
W32/Lovgate W32/Lovsan.worm W32/Mimail@MM
W32/MoFei.worm W32/Mumu.b.worm W32/Nachi.worm
W32/Nimda W32/Pate W32/Sdbot.worm.gen
W32/Sober@MM W32/SirCam@MM W32/Sobig
W32/SQLSlammer.worm W32/Swen@MM W32/Yaha@MM


http://ts.mcafeehelp.com/faq3.asp?docid=68165
Windows ME and XP utilize a restore utility that backs up selected files automatically to the C:\_Restore folder. This means that an infected file could be stored there as a backup file, and VirusScan will be unable to delete these files. You must disable the System Restore Utility to remove the infected files from the C:\_Restore folder.

WindowsME


1. Right click the My Computer icon on the Desktop and click on Properties.
2. Click on the Performance tab.
3. Click on the File System button.
4. Click on the Troubleshooting tab.
5. Put a check mark next to 'Disable System Restore'.
6. Click the 'OK' button.
7. You will be prompted to restart the computer. Click Yes.

Note: To re-enable the Restore Utility, follow steps one to seven and on step five remove the check mark next to 'Disable System Restore'.


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Expert Comment

by:akboss
ID: 9863109
It has been awhile. Has anything helped? Please let us know if you need more help or if someone has helped you then please award points.
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Expert Comment

by:akboss
ID: 10170522
No comment has been added lately, so it's time to clean up this TA.
Tommy_Gunn please award the points to whomever helped you.
If nothing has helped then please let us know so we can further assist you.

Please leave any comments here within the next seven days.
 If no response is given I will ask that a moderator step in and close out this question.
PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!
 
akboss
EE Cleanup Volunteer


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Author Comment

by:tommy_gunn
ID: 10176535
None of these worked. I ended up getting rid of mcafee.  got norton now.
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