Organization Form Library permissions error


I have never worked with creating and setting up forms. I've been assigned to create an Organizational Form so that all users in the Organization can access it to submit IT support requests. I have an Exchange 2000 Server in W2k Service Pack 4. I currently setup and Organization Form called Systems Admin IT Request under the EFORMS REGISTRY public system folder. So far, I think I have created that correctly, but what I can't figure out is publishing a form to it from my Outlook 2000 client. I keep getting this permissions MAPI error that's on the link below, and I tried the resolution they have on that knowledge base article but I can't find where to do it.

The other issues I'm having is that when I go into Outlook to create the form and I save it so I don't have to redo it. I can't seem to find it. I guess it does save it, but I don't know where. This is causing me to create the FORM every time because I don't know where it is saved or I can't get it to publish to the Organization Forms Library.

This is what I've done to try to publish a form and stop getting that message:

1. I made myself owner of the Systems Admin IT Request public system folder by going to Client Permissions of that    folders properties
2. Under that same folders properties I gave myself FULL CONTROL under Directory Rights, and CONTROL ACCESS under Administrative Rights
3. I added myself to the ADMIN GROUP for the Domain
4. From Outlook, I go TOOLS, CHOOSE FORM, STANDARD FORMS LIBRARY, I choose MESSAGE, I design it with the fields I want, Then i go PUBLISH, ORGANIZATION FORM LIBRRARY. That's when I get the error.
5. I have also tried Designing my own form but I get the same error.

Please advice,


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Go to
Exchange Management Console
administrative groups
public information store
public folders

search in the list for global forms (EFORMS REGISTRY/public system folder)
right click properties
there you can set the client permissions
add your account as owner

if done, you can access this (hidden) public folder, move forms into it or delete forms, publish forms from your client
You can also check it within the form manager under tools - options
Demon_GTI_CATAuthor Commented:
I'll give that a shot and I'll let you know how it goes.

Charles T.
Demon_GTI_CATAuthor Commented:

Thanks for your suggestions, but I've done those steps already, based on my 1st post.

This is what I did to get it to work:

I added myself to the Domain Admins Group/ and Enterprise Admins. That allowed me to publish the form on the public system folder.

Now that I got past that point, the thing I'm having an issue with is that when I design a form in Outlook and add all the fields to it, I publish it ot the OFL Public system folder, then I test it by going in through Outlook and it downloads the form to my Outlook with all the fields that I created. But when I send it, it does not show on the receiving end all the fields I added (the form itself does not show when sent).

I put in text to all the fields and the only thing I receieved was the text I put in the message field.

Isn't the form you create, the same thing that will show when sending it?

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No, I you have a look at the form at design tim, you will see a button in the toolsbar to change from the senders to the receivers form.

Background: If you fill out your form, i.e. a textbox, the receiver would be able to change the textbox, as long as it is one. Usually you put a label on the receivers form to show the content wiothout the change to change it.

I assume you get a plain text message, when you send the form? If you get no information from the form itself, you must add (define) fields within the form to store the values. Otherwise they will not be part of the mail itself.

Another possibility is, to store the form itself into the mail (also an option in the design view). Doing so, there is no need to publish the form as the receiver gets it with the mail. But this produces some netwrok traffic and mor storage space.

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Demon_GTI_CATAuthor Commented:

Yes I get a plain text message. I see the button you are talking about for the receiver form....I'll give it a try and I'll let you know how it goes.

Demon_GTI_CATAuthor Commented:

Thanks for all your help. I finally figured it out and have accepted your answers.


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