Can't get full capacity from HDD
Posted on 2003-11-06
I don’t know whether this is a hardware or a software problem. I’m posting it under W2k because I’m thinking that it may have something to do with either the Windows OS or with Windows Explorer (WE). This is an ongoing problem and any help or reference to another site for assistance will be appreciated.
My HDD (Maxtor 120GB) does not report all the free space that it has. The space not reported is actually not available, which severely diminishes the capacity of the drive. At present, if I right-click on the drive and select “Properties” it shows about 109GB taken and 14GB available. If I go to the right-hand pane of WE. “Select all”, and look at “Properties” it reports only 74GB total for all files/folders on the drive. I’m showing all hidden files. I need about 26GB to “render” a large video project, and need the 74GB of raw data for the project, so further deleting files from the drive is not an option without redoing the project.
This happened about 3 months ago (the drive is about 6 months old) and I couldn’t figure out how to get the space back without reformatting the drive (which I did). The drive then appeared to operate okay until I started placing/removing these very large files on it. Actually, I had the drive filled to about 100 GB and deleted/moved some large files (10-15GB each) in order th get the required 26GB free space needed. The drive just doesn’t appear to return all of the capacity. I’ve done a “disk cleanup” and emptied the recycle bin.
I’ve defragmented the drive and used Norton Disk Doctor to try to diagnose the problem. All of the Windows and Norton utilities report that the capacity is indeed not available. I just can’t find out where the files are to clean them off the disk.
I’ve also contacted Maxtor and they sent me some HDD diagnostic utilities that say that the drive is operating normally.
Will reinstalling Windows help? Will I lose my large video project (about 40 hours of work) if I reinstall Windows (if needed)? I hate to buy a redundant 120GB drive just to save the info on the drive in question. Is there software that can help to diagnose the problem and clean the “unused” space so that it’s available?
Any help or advice is appreciated. I hope that I’ve given enough information for you to see that this is not an elementary problem (e.g., not files left in recycle bin). I can present screen captures or any other information if it will be helpful.