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Outlook is attempting to query a non-existent Exchange Server

Posted on 2003-11-06
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Last Modified: 2010-04-08
We currently have a user who when they attempt to logon from their Outlook 2002 client to our Exchange 2000 servers, receive a dialog box that states the client is attempting to communicate with a server that no longer exists on the network.

The rogue server was initially in the organisation approx. 3 years ago, in the meantime the whole Exchange structure has been totally rebuilt from the ground up.  The original mailboxes had their content exported to PST files, which then re-imported into the new organisation.  Therefore, my only conclusion is that something within the users re-imported data is referring to the old server.

No other clients on the network refer to this server & the situation happens from any PC that the user logs onto.

Please could someone advised on a way of tracking down & removing this rogue entry from the users mailbox?  I believe this will be a server side issue, as with every new PC build a new user profile is created.

Any idea's gratefully received.

Richard Hall
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Question by:RichardHall1977
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6 Comments
 
LVL 1

Expert Comment

by:dpagli
ID: 9697247
Try this from a command prompt

"c:\Program Files\Microsoft Office\Office10\Outlook.exe" /cleanfinders

Removes saved searches from the Exchange Server store.
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Author Comment

by:RichardHall1977
ID: 9702684
We've now tried the 'cleanfinder' utility but unfortunately this hasn't resolved the issue.

One of the things that I wanted to be able to do is search through Active Directorys metadata & the users information within the Exchange Information store (& the user actual mailbox attributes if possible), to see if there is any reference to the rogue exchange server name.

Somewhere within our network infrastructure a reference still exists to this server, its just tracking it down.
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LVL 21

Expert Comment

by:traval
ID: 9708001
Could be caused by registry corruption.  Try deteting these keys:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0\Outlook
HKEY_CURRENT_USER \Software\Microsoft\Window NT\CurrentVersion\Windows Messaging Subsystem\Profiles

Then reinstall Outlook 2002 and try logging onto Exchange.
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Author Comment

by:RichardHall1977
ID: 9714550
After having deleted the users entire 'user profile' on his brand new laptop & still having no success, we've finally tracked down the source of the problem.  One of our team remembered that under Win9x, part of the users Outlook profile sometimes got stored on their private network directory.

We checked the users directory & found 3 miscellanous temp files, around 100KB each.  However, on reviewing one of the files, a whole host of information relating to our old domain structure (the file was last modified in 1999!) was found including several references to the rogue server.  

The temp file in question has now been removed & the situation has been resolved.

As to how the fresh installations of Outlook (& therefore the users profile & registry) were picking up on this file is unknown but it will definitely be something to look out for in the future.

Thank you for all the suggestions.

Rich Hall
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