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Internal Errors Caused by updating PC-Cillin

Posted on 2003-11-06
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Last Modified: 2008-03-10
I built my friend a PC. The spec is 800mhz AMD processor, 256mb RAM, 40 GB harddisk running Win ME. She has been using PC-Cillin 2003 forthe last 6/7 months and had been updating the anti-virus definitions using the automatic updating feature without any problems.

Then about a month ago, it started throwing up an 'Internal Error' message once the updates had been downloaded and PC-Cillin tried installing them. The Trend Micro website had no advice about this 'Internal Error' message so I reformatted the hard drive and then partitioned the HDD so that it had 8GB in the primary partition and 32GB in the secondary partition. This was so that she could store all of her files on the second partition in case Windows got corrupted or the first partition needed formatting again.

I reinstalled Win ME and all of her previous software. I then installed PC-Cillin 2003 and re-registered the product with Trend Micro. However, the first time I tried downloading the updates it gave me another 'Internal Error' message, so I accessed Trend Micro's website and manually downloaded the new anti-virus definitions. I unzipped the definitions file into the PC-Cillin folder and then renamed the existing definitions file so there was no conflict. I rebooted the PC and PC-Cillin accepted the new virus definitions.

I then tried updating again using the PC-Cilling update now button and it downloaded the brand new updates immediately and installed them with no problems. That was a week ago.

Today, my friend came to see me and said that whenever PC-Cillin now tries to automatically update itself she gets an "Internal Error 46" message. We are back to square one and having re-formatted the hard drive and re-installing Win ME it can't be a corrupt registry entry or a virus that's causing this error. Any advice that anyone can give would be greatly appreciated.

Thanks

Kryten

PS. Please do not suggest that she upgrades the O/S to Win XP as she cannot afford to do this.
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Question by:Kryten
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philby11 earned 500 total points
ID: 9699412
Kryten hi,
this is a known issue according to Trend.
the solution is here.
http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=15854
have fun
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by:Kryten
ID: 9699596
Many thanks Philby - I will check this out in the next few days and let you know if what Trend are saying works.

Cheers

Kryten
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Expert Comment

by:philby11
ID: 9699675
your welcome
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