Problems recognizing USB Mouse with KVM Switch (Windows XP and 2000)

I recently installed a generic USB KVM 2-port switch (specific hardware list below).  I have a laptop running XP and a desktop running 2000 and one monitor, keyboard, and mouse being shared between the two.  I connected the USB mouse and PS2 keyboard to the front of the KVM, but my machines are having difficulty recognizing the mouse on startup.  I've switched the selector back and forth between the two machines, but it's still not recognized.  I finally had to unplug the mouse and connect it directly to the machine I want to use.

Any help would be appreciated.

John

Hardware:
Generic USB KVM 2-port switch w/ 4 USB ports (one used by mouse)
HP Pavilion ZE5000 laptop w/ Mobility M6 32MB video card
Microsoft Natural Multimedia PS/2 Keyboard
Logitech USB Mouse
Windows XP Pro and Windows 2000 Pro
johnelstadAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

sirbountyCommented:
Presumably your keyboard is also USB and is working fine?  Have you checked BIOS settings?
I've had a similar problem in the past and it turned out to be my extender cable.  If you're using one try swapping it from the keyboard to the mouse. . .
0
johnelstadAuthor Commented:
Thanks for helping out.

Actually, the keyboard is PS/2 and, yes, it is working fine.  A complete list of my hardware configuration is in the original email.

I have checked basic BIOS settings, but I'm no expert, so recommendations would be welcome.  It's a Phoenix BIOS supplied by HP which has very few options.

I don't think I'm using an extender cable.  The mouse and keyboard connect directly to the KVM switch.

Thanks again,

John
0
ratstudCommented:
do you have any other USB devices plugged into the switcher.  Do you have something else besides a USB mouse you can try??  (USB Printer, iPod, ext. usb hard drive, etc...)

Does the KVM switch have a spot to plug in the mouse to a PS/2... you could try using a USB->PS/2 converter (one probably came with your mouse) and use the PS/2 port

Thanks,
 RatStud  
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Hey MSSPs! What's your total cost of ownership?

WEBINAR: Managed security service providers often deploy & manage products from a variety of solution vendors. But is this really the best approach when it comes to saving time AND money? Join us on Aug. 15th to learn how you can improve your total cost of ownership today!

johnelstadAuthor Commented:
I have a 4-port USB hub that plugs into the switcher.  All of the peripherals connected to it work fine.  I just printed a document via the USB printer to make sure.

I'll have to pick up a USB->PS/2 converter as I don't have a PS/2 mouse.  I'll let you know if that helps.

Thanks,

John
0
ratstudCommented:
I wouldn't think it would cost more than $10 for the adapter... I just took a picture of what the adapter looks like in case you get a retarded salesperson. :)

The USB end
http://www.rentedhouse.org/MVC-022F.jpg

The PS/2 end
http://www.rentedhouse.org/MVC-023F.jpg

The adapter size compared to an ink pen
http://www.rentedhouse.org/MVC-024F.jpg

Good luck!
 RatStud

0
ratstudCommented:
Heres one if you want to buy online.... $7.42

http://www.provantage.com/buy-7manh03r-usb-ps-2-adapter-mouse-keyboard-retail-pkg-manhattan-cables-connectors-converters-adapters-333962-shopping.htm

or maybe just borrow one from a friend if you can... I've gotten one with every USB mouse I've ever purchased.

Also, update your mouse drivers if you haven't already... they would be available from http://www.logitech.com
0
haossCommented:
you must on each PC install the drivers.
0
CallandorCommented:
I would also check if the mouse is making good electrical contact - jiggle it a bit before turning the system on and see if that doesn't improve the situation.
0
johnelstadAuthor Commented:
He shoots; he score!  RatStud nails it.  Now that I have the USB->PS/2 adapter ($5 at Fry's) things work great on both machines.  In retrospect, it's such a simple solution I'm embarassed I didn't think of it myself.

Thanks for the all the help!

John
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Peripherals

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.