[Last Call] Learn how to a build a cloud-first strategyRegister Now


Adobe Reader error "Could not find Acrobat External Window Handler"

Posted on 2003-11-06
Medium Priority
Last Modified: 2012-06-27
I cannot open any .pdf files.  When I try to open a .pdf file in the Web browser it gives me an error message "Could not find Acrobat External Window Handler".  When I try to open a pdf file directly in Acrobat Reader it gives me an error message saying "There was an error opening this document.  A temporary file could not be opened."  I already tried uninstalling and completely cleaning out Adobe and then reinstalling it but it did not work.  I am using Adobe Acrobat Reader 5.0 on Windows 2000 Pro.  We are on a Microsoft Exchange Server 2000 if that matters. I tried some of the solutions on the Adobe website for this problem however they did not work.
Question by:jqualteri
LVL 45

Expert Comment

ID: 9712486

Accepted Solution

gprellwitz earned 2000 total points
ID: 9753215
Reader creates temp files which it is supposed to clean up after itself. it has a bug and sometimes creates 64000 temp files and then can't open since it has run out of numbers to assign to new tmp files. Problem was solved by going to CMD prompt in the temp directory (<userhome>/Local Settings/Temp), then del acr*.tmp.

This is apparently a fairly common problem for Adobe's tech support people to get. Apparently you can refer to document #329444 on their tech support site- not exactly this solution, but the idea. (i haven't looked but was given this reference.)

Credit: Solution posted by jklugmn on C|Net Help.com

Expert Comment

ID: 9757805
I want to thank gprellwitz for posting the above answer.
I spent several hours on Thursday trying to solve the same problem.
Didn't know where adobe put the temp files. ( duh ! )
Searched this site and the web for two hours and found nothing 'cept for this question with the previous useless adobe link.
You'd think frickin Adobe would mention that little gem on their main support
link for the "external windows handler" problem .... as opposed to "reinstall the operating system and only acrobat and see if it works" !
I'll be hating Adobe for a long time for their crappy support site.
Kudos and Mahalos again for the answer !
You deserve a lot of points and may I suggest this question gets left on the site for
a long long time since there is very little cogent material on the web referencing this problem.
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.


Expert Comment

ID: 9860982
gprellwitz YOU ROCK!!!

I did numerous web searches (adobe, google, altavista, search.com) no answer or not the solution uninstalled acrobat 5 and 6 probably 2 or 3 times at least/each. I had 66,296 objects in Temp did the delete and cut that down to 763 - pdfs open with no error in Acrobat reader AND in web browser.

Thanks a million.


Expert Comment

ID: 9938029
To me this only occure with IE6. with other browsers  : Mozilla, Opera. Thunderbird is OK.

Any way the problem still is there even after try the solution gave in the top of the forum.

Expert Comment

ID: 9940521
The fact that it only occurs with a single browser seems to indicate that it ISN'T the same problem, though it certainly wouldn't hurt to delete the extra temporary files anyways.  Sounds more like the association between IE6/Windows and .PDF files is broken.  Given your familiarity with non-IE browsers, however, I would guess you've already thought of that.  Re-installing Acrobat Reader should go through and reset the associations, but again, I presume you've already tried that.  Which of the error messages given at the start of the thread are you getting?  What happens when you try to start Reader in standalone mode?

Expert Comment

ID: 9941568

I repaired The Acrobat and  the error persist . So only with  a reinstall I thought to clean the anomaly, but wrong. As before with Mozilla, Thunderbird, Opera 7 it works well. With IE6 and a new browser MyIE2 the error is the same. Acrobat starts and crash waitting to read pdf web page and after the  message " Could not find ........".

It works if I efface in preferences. Internet, Display PDF in Browser, in Acrobat Reader.

That's all. This bug remain since I begin to use the new Acrobate 6.0 or with last IE6 patchs.


Expert Comment

ID: 9981605
Hello again,

I have Acrobate working fine with IE6.

Last 20th December I done some updates in XP from Microsoft portuguese site ( KB824145 for Internet Explorer 6 SP1) KB824146, KB824141 (security patches) KB8826939 (for Windows).

After the reboot I red lot of documents in PDF and saved and emailed some of them. I must think the reason is engaged with old configuration and the new had from the update.

If not so reply.
Merry Christmas to All People


Expert Comment

ID: 10072005
Deleteing the acr*.tmp also allowed Acrobat 6.0 to run. I suddnely started having problems as described by many that Acrobat reader 6.0 seems to be chewing up CPU and just plain hanging up. Deleting the acr*.tmp files cured the problem and to think that I spent a full day just trying to find a solution to this problem.

thanks for the tip

Expert Comment

ID: 10083068
If all people agree its time to close. Now I work with last release, french version, and all troubles are gone.

Thanks to all experts.


Expert Comment

ID: 10297750
Thank you, Thank you, Thank you,, I worked for days, pulling my hair out, uninstalling, re-installing, going from 6.0 back to 5.0 and even 4.0. Of course nothin worked until I found the answer above. Takes a while to delete 64000 files but not as long as it took to find out that that was the problem. Somebody needs to get this info over to the Adobe troublshooting page.  Thanx again. Back to 6.0 and up and running again...:)

Expert Comment

ID: 10695990
How do I execute the accepted answer in Windows XP?  I don't think I have a foldeer called "local settings."  How do I get the command interface to point to the right folder. Thanks.

Expert Comment

ID: 11430155
Woo, just had this problem occur.  65,535 tmp files.  Sheesh.  Taking 10+ minutes just to delete them.

Expert Comment

ID: 13682032
I got this error message when I upgraded to Adobe Reader 7.  I had no .tmp files to clean up.  It turned out that the upgraded nppdf32.dll needed to be copied into my \Netscape\Communicator\Program\Plugins folder.  For reasons I can't explain here I am still running Netscrape 4.7

Expert Comment

ID: 14662723
For Windows XP by default the local settings folder is hidden. Go under tools, folder options click the view tab and you will see it.

Expert Comment

ID: 20925829
I have windows 2000 professional, and acrobat 7.x reader,  i am not able to open pdf files in internet explorer . I only get a small box with a red cross in it on the webpage.

kindly help where the problem lies

regards and thanks



Featured Post

Prep for the ITIL® Foundation Certification Exam

December’s Course of the Month is now available! Enroll to learn ITIL® Foundation best practices for delivering IT services effectively and efficiently.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In a previous article published here at Experts Exchange, Signature Image with Transparent Background (http://www.experts-exchange.com/Web_Development/Document_Imaging/A_12380-Signature-Image-with-Transparent-Background.html), I explained how to cre…
This article focuses on how to remove password security from multiple PDF files by Adobe Acrobat program. Sometimes it is essential to access the stored data items and to print, edit as well as copy content from Portable Document Format files in abs…
In this video, we show how to perform Bates Numbering/Stamping of PDF documents using Power PDF Advanced, the newest product from the Document Imaging division of Nuance Communications. There are two editions of Power PDF — Standard and Advanced. Th…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
Suggested Courses
Course of the Month18 days, 12 hours left to enroll

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question