Solved

Error when creating Outlook XP Profile First Time

Posted on 2003-11-06
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Last Modified: 2010-04-08
Hi all,
     Here's a little history to this problem.  I created an XP-Pro Image with XP Office, loaded all MS Patches, Office Patches, etc... When I create a user profile, I resolve the user name/Servername, etc.. Once I click Finish and wait for Outlook to open, I get a message stating that all mail delivery will go to a Personal Folder instead of the expected result of Outlook Opening with all mail staying on the server.  My work around for now is to click "No" to the message, go to control panel, exchange mail and remove the profile, start the same exact setup steps and no error message.  I searched Microsoft, Google, and here of course.  Thanks in advance to anyone who can help me.

Ellis
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Question by:luboff
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LVL 21

Expert Comment

by:traval
ID: 9708014
When you initially create a new profile, after adding Exchange, is the box at the bottom ("Deliver new e-mail to the following location") set to Personal Folder or Mailbox?
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Author Comment

by:luboff
ID: 9708350
When all is said and done, Mailbox.  The problem is that when I initially do the configuration it wants to be configured with a Personal Folder instad of Mailbox.  I stop the profile creation, delete the profile then restart the confguration and it goes correctly.  I'm just wondering why this action is so erratic and what is the cause.
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Assisted Solution

by:traval
traval earned 500 total points
ID: 9737216
How are you creating the profile, manually or automatically?  If you are doing this automatically, what process are you using to create them?
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Author Comment

by:luboff
ID: 9739135
I'm manually creating the profile and getting the error on about 40% of the machines using the same exact image and SP Level
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Accepted Solution

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traval earned 500 total points
ID: 9766133
And when you are creating the profile, the option for mail delivery is set to the Exchange Server mailbox I assume?  

Are you creating the profile by going to the Mail icon on the desktop, or are you opening Outlook for the first time and letting the wizard create the profile?  I'm guessing the latter.

Try creating a profile from the Mail applet on the Control Panel with just the Exchange Server, no PST file.  Or add a PST file if you need to, but you should be able to choose the delivery point before opening Outlook in the Profile the first time.
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Author Comment

by:luboff
ID: 9766148
When I go through the Mail applet in the Control Panel, i'm usually fixing the bad setup that went through the desktop wizard.
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LVL 21

Expert Comment

by:traval
ID: 9766694
But assuming that you are not fixing a bad setup.  You are on a new machine with the image applied.  You create a profile using the mail applet, then start Outlook.  Is the mailbox or a PST file your delivery point?
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Author Comment

by:luboff
ID: 9766934
Mailbox is the desired delivery point... When I have the issue it seems that the Outlook Client is forcing the mail to a PST instead of the Exhange Server.
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