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Cannot Cancel sending a read receipt.

Posted on 2003-11-06
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Medium Priority
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Last Modified: 2012-06-21
I got an email the other day. The sender had requested a read receipt so i blindly agreed for outlook to send it. Then i remembered that my POP3 account is not configured for sending. Now everytime i try to send and recieve it tries to send something i know will fail.

My question is: How do i cancel the sending of the read receipt?

It's not in my outbox and after removing and adding the account again it still tries to send something, which keeps failing.

Please don't try to help me configure my outgoing mail, i know why it doesn't work and i have to live with it.

Thanks in advance people

Phill
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Question by:Philluminati
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11 Comments
 
LVL 5

Expert Comment

by:mredfelix
ID: 9700755
Highlight the message copy and paste into a Notepad file.
Delete the e-mail.
0
 

Author Comment

by:Philluminati
ID: 9701714
Sorry you don't understand.When you recieve the message with the read receipt and agree to it, outlook tries to send the read receipt. However it fails because the SMTP is not configured. It remembers the read receipt was not sent and subsequently keeps trying to send it again and again.

The read receipt does not sit in the outbox so i can't just "delete it" . My outbox is empty so how do i get rid of it? I tried to delete the account and readd it, to see if that made it forget about sending the read receipt, but it doesn't.

How can i clear the computer of read receipts waiting to be sent?

thanks

Phill
0
 

Author Comment

by:Philluminati
ID: 9701726

Points increased to 70!!!
0
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Expert Comment

by:Dynochem
ID: 9706294
Here it is...

Click

TOOLS
OPTIONS
E-MAIL OPTIONS
TRACKING OPTIONS
Tick the 'Never Send A Response' Box

Done!

There is other stuff in there that stops read & delivery receipts for messages you send.
All receipts are turned on & off from there.


0
 

Author Comment

by:Philluminati
ID: 9707265

That is how you stop getting the requests for read receipts. It doesn't stop outlook trying to send ones that you agreed to last week. I know how to automatically deny them but how i do STOP outlook trying to send it after i agreed to it. (I know i shouldn't have agreed in the first place).

The question still stands. How do i make outlook forget about sending the read receipt? It doesn't appear as an email in the outbox (for obvious reasons), so i can't delete it!

I appreciate all help offered so far - don't give up on me!

Thanks

Phill
0
 

Expert Comment

by:Dynochem
ID: 9736167
Are the messages still in the SENT or DELETED folders?
0
 

Author Comment

by:Philluminati
ID: 9739248
The original message is in another OST file now. It's under another folder in the tree of "Personal Folders". I can still access it tho. Do you think if i delete it that it may help?

As a workaround, ticking the "Work Offline" (File menu) helps stop the "Send / Recieve" box poping up all the time. However you need to start using the "Send / Recieve" button. I still want to get rid of this problem however. Please help me!

Thanks

Phill
0
 

Accepted Solution

by:
Philluminati earned 0 total points
ID: 9790138
Right i've solved the problem. Did it my my own. I thought out of my good heart the rest of you may like to know, because its such as frustrating problem.

The solution - detroy your mail profile and rebuld it. Heres some steps you will probably want to do too:

1. Delete all the emails that requested read receipts. To find them double click on the email to open it in it's own window and choose File > Properties. to find out.

2. File > Import and Export. Do this for inbox, sent items, and all the rest (journal, tasks etc)
Export them to files on your desktop or somewhere safe.

3. Options > Preferences > Junk Email > Export Safe senders, Blocked senders etc

4. Tools > Email Accounts... > View or Change existing email accounts > Go through each pop account and choose "configure". Then copy down all the configuration details including username, incoming, outgoing details and SPA details.

5. Once you have written all your important connection details down your ready to remove your profile. You'll lose everything you havent backup from parts 2 and 3.

6. File > Data File Management > Open Folder

7. Close Outlook down then delete the files in the folder. Then close the folder

7. Start > Settings > Control Panel > Mail > Show Profiles > "Your Name" > Remove.

8. You've now lost all your information. Choose "Add" and type in your name

9. Go properties set up your data files again.

10. Email Accoutnts > Add New Account > Type in the info you recorded from 4. Do until you have added all the email accounts again.

11. Load Outlook

12. File > Import and Export > Bring all the filse back in again and into the correct locations

13. Done!

- Im afraid its the only i can solve it. Because this was my problem... i keep the points... ha ha ha ha!!!
0
 

Expert Comment

by:sharksfan
ID: 12470440
dang  I dont want to go through that routine.  There has to be a simpler way of removing the Read Receipt.  I can't believe that it is totally hidden.  There must be a way to find it and remove it.
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LVL 3

Expert Comment

by:john_steed
ID: 21104275
0

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