Forgot winroute password !!!!! URGENT

Posted on 2003-11-07
Last Modified: 2012-08-13
Please can someone help me, we were robbed a few weeks ago and all our documentation was stolen. Most of our clients have winroute pro set up. All our customer passwords and settings were in these documents. I despratly need to know how to recover forgotten passwords of winroute pro so that i can make the necessary changes.


Question by:lion74
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3

Author Comment

ID: 9700279
Also ive got 2 clients that have an error, "hash table is full" I dont know what this is, i can not get into the configuration to see the settings.
Does anyone know how to resolve this as winroute keeps going down.

Expert Comment

ID: 9700388
Surely the customers have the passwords as well ?

If you contact winroute support (kerio), they will tell you how to bypass the password.

They will not tell you how, unless you contact them, for security reasons.
You could also ask them about the "hash table is full" error



Author Comment

ID: 9700419
Ive thought of that, thank you, and yes i have contacted winroute!!! This is urgent so who ever gives me a answer first ill use. I cant wait for winroute to decide to answer me, the last time i had a problem i waited almost 2 days for an answer. I know there is a way around, i say an interesting link a few months ago, i just cant remember the link.
ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.


Expert Comment

ID: 9700448
You can phone them if you are using winroutepro ?

The should be able to give you an answer there and then.

I have done this before, a few years ago (when it used to be on the suppot website).
But for the life of me i cannot remember how it was done exactly, it was along the lines of editing a file and the registry.

Sorry if i am not being much help. :(


Accepted Solution

UkWizard earned 250 total points
ID: 9700489
Just found this, give it a try to remove the password, you never know.

also found this on ther kerio site, not sure if it applies to the admin acc though;
How do I reset the password for a user if I've lost access to the administration?
Settings for all users are stored in the users.cfg file located in the 'install path/MailServer' directory. Stop the KMS service/engine and edit the users.cfg file using notepad. You will see that each user has a password field with an encrypted password value. Replace the content of this field with 'NUL:yourpassword'. Note that NUL indicates that the password is in plaintext. After logging into the administration you can edit the password so that it will be encrypted in the users.cfg file.

see if they help

Author Comment

ID: 9700626
That users config file is for the mail server. Ive seen that link as well, but i dont understand it, if i remove all the entries for the user config and local machine... winroute will not have any files in the regestry, how will it function without any files in the reg.
Im sorry ive seen this to somewhere, just cant remeber.

Featured Post

[Webinar] Learn How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For many of us, the  holiday season kindles the natural urge to give back to our friends, family members and communities. While it's easy for friends to notice the impact of such deeds, understanding the contributions of businesses and enterprises i…
This program is used to assist in finding and resolving common problems with wireless connections.
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
Suggested Courses
Course of the Month3 days, 21 hours left to enroll

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question