• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 464
  • Last Modified:

Cannot open printer file

I support hundreds of Windows Terminal users for an application that we run.  Clients range from Windows 9x to 2000 to XP.  I have one user who has been working fine for about a month, and now she has started having errors on her print queue.  She has a local HP Laserjet 4 printer.  She's getting a message saying 'Cannot open the printer file'  'Permission Denied'.  Does anyone have an idea what could be causing this?  Thanks.
0
missproj
Asked:
missproj
2 Solutions
 
Huseyin1Commented:
Hi

Possible currupt printer settings on her machine, what you need to do is go to her machine nd right click the printer/properties/detail, and right down the details in the two white boxes, now delete the printer and then rinstall the link, add printer/networked etc, and navigate the network to the details as the same as the notes you wrote down,

H
0
 
MihailoCommented:
If you're using SQR Brio:
Close any open SQR tasks in the Windows taskbar at the bottom of your screen, then re-run the process by clicking on the traffic light icon on the toolbar.
0
 
missprojAuthor Commented:
Thanks to both of you for your comments.  I'll work on both possibilities.   This is in fact an SQR Brio report - since the user is remote, I can't visualize the icon you're talking about, so I may have to ask for more info if we can't get it.  THANKS!
0
 
CleanupPingCommented:
missproj:
This old question needs to be finalized -- accept an answer, split points, or get a refund.  For information on your options, please click here-> http:/help/closing.jsp#1 
EXPERTS:
Post your closing recommendations!  No comment means you don't care.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now