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Cannot open printer file

Posted on 2003-11-07
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Last Modified: 2008-01-09
I support hundreds of Windows Terminal users for an application that we run.  Clients range from Windows 9x to 2000 to XP.  I have one user who has been working fine for about a month, and now she has started having errors on her print queue.  She has a local HP Laserjet 4 printer.  She's getting a message saying 'Cannot open the printer file'  'Permission Denied'.  Does anyone have an idea what could be causing this?  Thanks.
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Question by:missproj
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4 Comments
 
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Accepted Solution

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Huseyin1 earned 125 total points
ID: 9700825
Hi

Possible currupt printer settings on her machine, what you need to do is go to her machine nd right click the printer/properties/detail, and right down the details in the two white boxes, now delete the printer and then rinstall the link, add printer/networked etc, and navigate the network to the details as the same as the notes you wrote down,

H
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Assisted Solution

by:Mihailo
Mihailo earned 125 total points
ID: 9701126
If you're using SQR Brio:
Close any open SQR tasks in the Windows taskbar at the bottom of your screen, then re-run the process by clicking on the traffic light icon on the toolbar.
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Author Comment

by:missproj
ID: 9701254
Thanks to both of you for your comments.  I'll work on both possibilities.   This is in fact an SQR Brio report - since the user is remote, I can't visualize the icon you're talking about, so I may have to ask for more info if we can't get it.  THANKS!
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by:CleanupPing
ID: 9933516
missproj:
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