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Norton Internet Security 2004 uninstall

Posted on 2003-11-08
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I'm unable to uninstall because it tells me I'm not logged in as administrator.  Unfortunately, the functionality within the program allowing me to do this is no longer active on the screen.  Their are normally icons allowing me to start or stop the security and other features of the product, which are not on the screen either.
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Question by:tts-winchester
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8 Comments
 
LVL 49

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by:sunray_2003
ID: 9708200
Try using this tool

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2001090510510636

Are you logged in as administrator ? if not , you may have to login as administrator and try

Sunray
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Expert Comment

by:ghana
ID: 9708214
I agree with sunray_2003: You have to logon to Windows as administrator to uninstall software.
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Author Comment

by:tts-winchester
ID: 9708400
Yes, logged in as Admin.  Sorry to have left that out.  Rnis is ONLY for v2003 and earlier.  The info in that link specifically mentions problems if you attempt to use it with 2004.

I have resolved the issue by utilizing msconfig and disabling all Symnatec services.  This allowed me to uninstall and somehow magically on the reinstall the program worked the way it is supposed to.
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by:sunray_2003
ID: 9708407
You may post a 0 pt in CS and close this question


thanks,
Sunray
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modulo earned 0 total points
ID: 11439974
PAQed, with points refunded (125)

modulo
Community Support Moderator
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Expert Comment

by:AbouSena
ID: 11527071
sorry but i have this problem and i am not computer professional so if u can tell me what is the PAQed that i have to change in it ??
and i need help ASAP cuz i can't do anything with my computer...
thnx
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