Solved

Internet Explorer Restrictions; Corrupt Task Bar/Quick Launch Bar?; Corrupt SpyBot?

Posted on 2003-11-09
9
2,546 Views
Last Modified: 2012-05-04
Hi Experts - If I had to guess, I think my troubles started when I visited a site called TopSites.com which may have installed some kind of malware that caused me quite a few headaches in my Internet (& possibly Outlook) experience.  I proceeded to install SpyBot which helped me clean up quite a few of the issues, but it never got all the way back to 100% I think (or not for long anyway ...); now, even after re-booting, I have the following 3 issues going on:

1) I can't get Spybot to run (& it had been set to run automatically at boot-up).  Now when I launch it manually, the icon shows up on the Task Bar but clicking it does nothing & right-clicking it only allows me to close it; when I click close I get a message that the Program is Not Responding & I have to End Task.  The program seems to be working at least partially though even though I can't access it as I have gotten a message that some site was trying to download some sort of unrequested spy ware and did I want SpyBot to block the download.

2) I also have a possibly related issue with Internet Explorer - when I try to click on Tools, Internet Options, I get an error message that "The operation has been cancelled due to restrictions in effect on this computer. Please contact your System Administrator".  I am the Administrator and I haven't knowingly put any restrictions in effect on this computer although in searching the net for this, I found some threads saying that there is a setting in SpyBot that could produce this behavior but I can't get into SpyBot to check/change it.

3) I also have something strange going on with my Task Bar and Quick Launch bars - they never remember my settings when I re-boot, and they launch with the Address Bar & Link Bar on in my Task Bar (neither of which have I ever wanted "on" in my Task Bar, and it doesn't remember to turn on the Quick Launch bar so I have to make all of these changes manually, worse still, I intermittently will get some kind of errors (I think "msiexec.exe" might be one of them) that totally re-arranges the order of all the open applications on my Task bar as well as the order of the icons on my Quick Launch bar.

I don't know if these issues are related or if they should be submitted as individual questions but I thought I'd mention all of them in one post in case they have a common cause.  Thanks for anyone's insights here.

Jeff
0
Comment
Question by:jeffreywsmith
  • 5
  • 4
9 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9709757
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9709759
You may want to uninstall spybot and install hijackthis.That would remove all spywares. Run other tools aswell

Sunray
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 500 total points
ID: 9709954
Also check these

Repair IE :
-----------

Start > Run rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g

or

Start > Run rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\windows\inf\ie.inf

Reinstall IE:
-------------

Description of the Internet Explorer Repair Tool
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q194/1/77.asp&NoWebContent=1

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/?kbid=318378

Repair Internet Explorer 6
http://www.theeldergeek.com/repair_ie6.htm

http://support.microsoft.com/?kbid=293907

Unable to Open Link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech


IE Eradicators:
---------------

http://www.litepc.com/ieradicator.html

http://www.webattack.com/get/ieradicator.shtml

Downloads:
----------

IE Download (From 2.0 to 6.0) and Service Packs/Patches
http://helpdesk.uvic.ca/how-to/support/win95/msiexpl.html

IE Download (From 1.0 to 6.0) and service Packs
http://browsers.evolt.org/?ie/32bit


Sunray
0
 
LVL 2

Author Comment

by:jeffreywsmith
ID: 9710120
Thanks, Sunray for all of your leads here - given my problems with SpyBot and possible carrover to other issues, I expect I will start with uninstalling that first ... and given my SpyBot-related issues I think I will check out AdAware as well as Xblock.com's RegBlock (Don't know if I should do both or not?).  From there, I intend to follow your links from above:

1) Repair Internet Explorer 6
http://www.theeldergeek.com/repair_ie6.htm

2) Repair IE :
Start > Run rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g

I am a little concerned about hijackthis as Merlin's page warns:

"It does not target specific programs/URLs, just the methods used by hijackers to force you onto their sites. As a result, false positives are imminent and unless you are sure what you're doing, you should always consult with knowledgable folks (e.g. the forums) before deleting anything."  

- given the "imminent false positives", is there any reason I ought to try this anyway, assuming I proceed as above?

Is there any reason to believe that any of the above will fix the Task Bar/ Quick Launch Bar issues or am I looking at a re-install to resolve?

Thanks again for the leads, Sunray.

Jeff
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 49

Expert Comment

by:sunray_2003
ID: 9710130
DOing these might or may not solve . but we can try doing that ..

You can also repair windows 2000 (recovery console) if things dont work


Hijackthis is a very powerful software and  my IE issue was solved by it ..... It would give you a log and you should be able to delete only the correct entries from registry ......

Sunray
0
 
LVL 2

Author Comment

by:jeffreywsmith
ID: 9710229
OK - I'll try it.  Is the sequence of the above steps appropriate, assuming I run hijackthis after un-installing SpyBot? Or would you think it makes any difference?
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9711474
Should not make a difference


Sunray
0
 
LVL 2

Author Comment

by:jeffreywsmith
ID: 9734625
Hi & sorry it took me so long to get back to this post but I had a LOT of open Windows applications I had to bring to a stopping point so I could implement the above plan.  Here is where I have been & where I am:

1) Uninstalled Spybot

2) Installed Ad-Aware Plus (& let if fix everything except 69!! items that Gator puts in the system; this fixed the Internet Explorer Restrictions issue I had above)

3) Installed & ran hijackthis

4) Installed & ran RegBlock against all products blocked except Gator

5) Repaired Internet Explorer 6 as per above:   http://www.theeldergeek.com/repair_ie6.htm (this fixed the Quick Launch Bar so that it launches on Boot and the icons are not re-arranged)

6) Attempted to Repair IE as per above:
        Start > Run rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g
  but got an error indicating: "Error in setupwbv.dll - Missing Entry:IE6Mainenance"

7) Repaired as above:    Start > Run rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\windows\inf\ie.inf

8) Ran a Win2K version of the above (which basically removed and re-installed IE 6):
"Description of the Internet Explorer Repair Tool"
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q194/1/77.asp&NoWebContent=1

So this brings me up to date - guess I feel somewhat more secure but still don't know why my TaskBar settings are not being saved on Windows Shut down (or Restart) or (perhaps they are being over-written at boot-up)? Also, not sure what the error on number 6 means or how it might affect me later ... Any thoughts?

Jeff
0
 
LVL 2

Author Comment

by:jeffreywsmith
ID: 9762705
I would still be interested in your thoughts on the above 2 questions, Sunray but I am going to go ahead and close this out & thanks for your help here.  

Jeff
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now