Solved

Queues Status on HP1200

Posted on 2003-11-09
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Last Modified: 2013-12-15
I recently sent our HP1200 for repairs. When it came back it reinstalled it on Jetdirect 500x print server alongwith another 990c. On my 7 user network each time someone sends a print job the printer shows the job status as printed yet at the bottom it shows all listed printed items as queued. As a result, if the server is rebooted the jobs begin to print again. I have no idea how to get around this despite checking server properties, printer propoerties etc. It appears as if the jobs though printed are not flushed from the queue.

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Question by:kkhan4t7
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patrickab earned 25 total points
ID: 9710600
We get this sort of thing regularly with our HPLJ4's & 5's. It's usually caused by software that doesn't send the right stuff each and every time. We have a combination of MS and Lotus software and it has got worse since we adopted out thin client approach with Citrix. Re-boot the printeres after clearing the print queues with admin rights.


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Assisted Solution

by:Mahendrabr
Mahendrabr earned 25 total points
ID: 9765212
SOLUTION:


The HPDCMON.DLL file prior to version 4.10 of the driver file causes this to occur. There are two options available for correcting this issue.

Option 1 (recommended)

Perform all of the following steps, in the order provided, to correct this issue. These include Disabling bidi, ending task on hppadt40, verifying the versions of hpdcmon.dll and deleting the old versions.

Disable bidirectional printing. Disabling bidirectional printing tells the spooler not to use any language monitor. Follow the steps below for the applicable operating system.

Windows NT, 2000, Me, and XP

Click Start, Settings, and then Printers from the Windows desktop.

Right-click to open the printer driver and select Properties from the drop-down menu.

Select the Ports tab.

Uncheck Enable bidi and click OK.

Windows 98

Click Start, Settings, and then Printers from the Windows desktop.

Right-click the printer driver and select Properties from the drop-down menu.

Select the Details tab.

Click Spool Settings.

Check the option box Disable bidirectional support for this printer and click OK.

Click Apply and then OK to close the driver properties with this selection saved.

End task on HPPADT40 in the Windows task manager.

Simultaneously press the Ctrl, Alt, and Delete buttons on the computer keyboard.

Click Task Manager.

Select the Processes tab.

Click HPPADT40 once and then click End Process.

Verify the version of HPDCMON.DLL and delete the file if necessary. Follow the steps below for the applicable operating system.

Windows 2000 and XP (classic view)

From the Windows desktop, click Search, then For Files or Folders.

On the "Search Results" screen under the "Search for Files or Folders" named box, type HPDCMON.dll.

In the "Look in" box, there should be a local hard drive (C:/). Click Search Now.

Right-click the file and select Properties from the drop-down menu.

Click the Version tab to identify the file version.

If the version is earlier than 4.10, delete the file.

Windows NT, Me, and 98

From the Windows desktop, click Start, Find, and then Files or Folders.

On the "Find: All Files" screen under the "Name & Location" tab, in the "Named" box, type HPDCMON.dll.

In the "Look in" box, there should be a C:\ with a checkmark in Include subfolders. Click Find Now.

Right-click the file and select Properties from the drop-down menu.

Click the Version tab to identify the file version.

If the version is earlier than 4.10, delete the file.


NOTE: If an error message stating that the file cannot be deleted appears, rename the file. Follow the steps below for the applicable operating system.

Windows 2000, NT, and XP (classic view)

Go to a DOS prompt and type net stop spooler and then press ENTER.

Type C:\winnt\system32\ren hpdcmon.dll hpdcmon.old at the DOS prompt and then press ENTER.

Windows Me

Create a startup disk to access the DOS prompt.

Click Start, Settings, and then Control Panel from the Windows desktop.

Double-click the Add/Remove programs icon.

Click the Startup Disk tab in the "Add/Remove Programs properties" box.

Click Create Disk. The computer may prompt the user to insert the Windows Me CD-ROM.

Follow the prompts on the screen. The utility will create the Startup disk.


Restart the computer with the Startup disk.

Insert the Windows Me Startup disk into the floppy disk drive.

Click Start, Shutdown, Restart, and then OK.

When the computer restarts, select Start Computer with CD-ROM support. When the computer restarts, the DOS prompt should be visible.


Type C:\windows\system\ren hpdcmon.dll hpdcmon.old and press ENTER to rename the file.

Windows 98

Click Start and then Shutdown from the Windows desktop.

Select Restart in MS-DOS mode and click OK.

At the C:\Windows prompt, type cd\ and press ENTER.

At the C:\ prompt, type C:\windows\system\ren hpdcmon.dll hpdcmon.old and then press ENTER to rename the file.

Restart the computer.

Delete the HP LaserJet 1220, 2200, or 3200 printer from the Printers folder.

Click Start, Settings, and then Printers from the Windows desktop.

Highlight the HP LaserJet 1220, HP LaserJet 2200 or HP LaserJet 3200 series printer.

Select File and then Delete from the menu bar.

When the message "Are you sure you want to delete the printer?" appears, click Yes.

Restart the computer.


Reinstall the printer driver from the CD-ROM to obtain the updated version of HPDCMON.dll.

Click Start, Settings, and then Printers from the Windows desktop.

Double-click the Add Printer icon and then follow the steps until prompted to select a printer.

Click Have Disk.

Insert the CD-ROM into the computer.

Windows 95, 98, and Me: Double-click the .INF file located on the CD-ROM in X:\ENGLISH\DRIVERS\9X (where "x" is the letter of the CD-ROM drive).

Windows NT and 2000: Double-click the .INF file located on the CD-ROM in X:\ENGLISH\DRIVERS\NT (where "x" is the letter of the CD-ROM drive).


Follow the screen prompts to complete the installation.

Print a test page to verify driver functionality. If renaming the file and disabling bidirectional support does not correct this issue, follow these additional steps:

Uninstall the printer driver.

Download and install the latest printer driver from www.hp.com.



Option 2

Print using a compatible Microsoft-provided HP LaserJet driver, such as the HP LaserJet 6L or HP LaserJet 4 Plus. Follow the Add Printer Wizard in Windows to install one of these drivers.

Configure the spool settings so that the option Print directly to this printer is selected.



NOTE: Using an alternative printer driver may reduce functionality of the printer. Some printer features may not be available in a compatible driver.
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