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Computer locks up during attempt to Standby

Posted on 2003-11-09
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Last Modified: 2010-05-18
We use the following process when using our home computer:
1. Start or Wake the computer
2. Login - either as admin, power user or user
3. Logout
4. Standby

However many times Standby simply halts and the 'Your Computer is going to Standby' dialog remains frozen on the screen.

If I (admin) login, do something, then logout, it appears to Standby ok.

If other users (power users and users) login then logout, it generally does NOT go to Standby.

If we wake computer, do NOT login, and Standby again, always freezes.

Using Windows 2000 Pro SP4 in a Workgroup.
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Question by:rtrout
3 Comments
 
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Accepted Solution

by:
qfren earned 250 total points
ID: 9712219
hi:


Go to this sites to scan for virus...

Online virus scan:
Symantec (norton)
http://security2.norton.com/ssc/vc_about.asp?langid=us&venid=sym&plfid=22&pkj=RKNYPJUIYCZRWEJGSSK

Housecall Online Scan
http://housecall.antivirus.com

PC Pitstop Virus Scan
http://www.pcpitstop.com/antivirus/default.asp

McAfee
http://www.mcafee.com/default.asp

Spyware ? Ad Aware ?

Ad Aware
http://www.lavasoftusa.com/software/adaware/

Run SpyBot
http://spybot.eon.net.au/index.php?lang=en&page=download

HijackThis
http://www.webattack.com/download/dlhijackthis.shtml 

Spy Bot http://security.kolla.de/news.php?lang=en


----
Run SFC /SCANNOW to see if any windows protected files have been overwritten
----


Repair/Restore window
=====================

Repairing, Recovering, and Restoring an Installation of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;EN-US;268106

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;EN-US;292175

To perform an in-place upgrade of Windows 2000:
Insert the Windows 2000 Setup CD into the CD-ROM drive, start the computer, and then press a key to start from the CD-ROM.
On the Windows 2000 Setup screen, press ENTER to run the To set up Windows 2000 now, press Enter command.
Click Accept to accept the License Agreement.
Setup should now detect your installation. NOTE: If the Setup program does not detect a previous installation but just continues to the partitioning screen, there is a problem. An in-place upgrade may not be possible.

When you are prompted to repair the existing Windows 2000 installation, press R. Windows 2000 Setup performs an in-place upgrade of the existing installation. Note that you might lose some of your customized settings for the system files.


HOW TO: Backup, Edit, and Restore the Registry in Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;EN-US;322755

q
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LVL 15

Expert Comment

by:Rob Stone
ID: 9712981
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Author Comment

by:rtrout
ID: 9775474
Have awarded points to original response, for completeness of generic answer, although the large number of measures mean I have not been able to apply all suggestions at this time, and have no solution.  Stoner79's suggestion did not work.
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