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Can not connect to Citrix Server

Posted on 2003-11-10
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Last Modified: 2008-06-05
 I trying to connect citrix server which is out of my network through internet.I have 64 kbps lease line and computer from which I am trying to join is proxy client and ICA client is installed on it. Other thing firewall is installed on proxy server.I have opened TCP port 1494 .While connecting to the citrix server it gives error message " Can not connect to the Citrix meta frame server . There is no route to the specified subnet address."

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Question by:dnitin
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ChiefEngineer earned 20 total points
ID: 9715346
Looks like you need to configure a route to that subnet (the one of the Citrix server).

But i'm also not sure that the port you mentioned is the only one you need to open in the firewall. I can't recall right now how the ICA protocol works exactly, but may be this port is just the 'control' port for the protocol, but every actual connection is opened on a free port in both systems (like many other protocols do) so it doesn't stucks the protocol itself when you have high-traffic (i.e. multiple connections to servers). If this is the case, then probably your client can't find the route when is trying to open the actual connection.

Anyway, to check for the existance of the required route you should open a Command Prompt window on your client machine and run the following command:

route -print

This should give you a detailed list of configured routes in your system. There you should chech for the existance of one that tells your net to how to properly forward your requests to the subnet of that server. You should also check that if there is non such specific route, you may have a more general one that maps any other request to the proper gateway (your Internet access gateway).

If none of the above exist, you may add a new route by using the command 'route -add' to instruct your system on how to deliver packets to that subnet (check 'route -help' for the proper sintax of the command).

If you don't feel comfortable trying to do this by yourself, just post another comment with the output of the 'route -print' command and the IP of the target Citrix server so I can try to check this for you.

Hope it helps...
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by:ChiefEngineer
ID: 9717284
Ups!. I've made a little mistake in the sintax of the command 'route'.
Just don't add a dash ('-') before the action option (i.e. 'route -print' will become 'route print').
Sorry.
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