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Outlook Downloads messages again.

Posted on 2003-11-10
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Last Modified: 2010-04-08
Hi, about 3 weeks ago I had to defrag the priv.edb on exchange server 5.5. Everything worked fine. We have remote users that access their mail using POP3 and leave a copy on the server so they can access using OWA. Even after the defrag there was no problem.

Some of the remote users were using the IP address of the server instead of the name. We changed the incoming and outgoing servers to the mail server name instead of the IP address (mail.company.com)

Now the messages are being downloaded again. My first thought was that the defrag re-numbered the message IDs on the server an that was causing the problem. However, it wasn't until the mail server name on the client changed that the messages started to download again.

I don't think by changing the mail server on the client would cause this.

Any ideas?

Thanks.
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Question by:FLETCHM
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Expert Comment

by:war1
ID: 9716188
Greetings, FLETCHM!

Check if you have more than one email account on the same POP3 server (same ISP, different names). When you created the new servers names, did delete the old one. Multiple accounts will result in mutiple emails.

Best wishes, war1
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Author Comment

by:FLETCHM
ID: 9716247
No, there is only one account on the client.
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Accepted Solution

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war1 earned 250 total points
ID: 9761299
You probably have a corrupt POP3UIDL.DBX file.Close OE and delete that file. It will be recreated when you re-open OE. One more download to get pop3uidl.dbx up to date (OE uses this file to keep track of what has already been downloaded), and you should be right.

Also, if you have more than one email account on the same POP3 server (same ISP, different names) then keep on server will not work because of a known OE bug.

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