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Help in untangling my updates in XP Pro

Posted on 2003-11-10
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Last Modified: 2008-02-26
- Questions at the end -

When I installed XP Pro (without SP1), I told it to automatically download any updates when they became available and then to ask me if I wanted to install them.  As each came up I answered yes to each in turn.  Somewhere along the way I noticed a problem with one of my favorite apps, WordPerfect Office 2000 (WPO2k).  After installing 4 updates (Q810565, Q814033, Q817287, Update v.4) I had major problems with (WPO2k).

To try to fix this, I did a system restore to a system check restore point before the 4 updates listed above, and that took me back to only having the first problem with WPO2k.  In order to fix this problem, I did a complete uninstall of WPO2k and a clean install which did NOT fix the problem.

In the mean time I had bought a new copy of XP Pro (which had SP1 included) and installed it on my Laptop.  So, I checked WPO2k on the laptop, and it worked with no problems at all.  So I went to the XP update site on my desktop and it showed that I needed SP1 but indicated that it would only take about 2 Mb.  I did the download, and it took a long time (on a 1 GHz machine with broadband).

Currently the Windows Update site lists 4 updates that I need, totaling to about 5.8 Mb.
October 2003, Cumulative Patch for Internet Explorer 6 Service Pack 1 (KB828750)
330994: April 2003, Security Update for Outlook Express 6 SP1
Update Rollup 1 for Microsoft Windows XP (KB826939)
Security Update for Microsoft Data Access Components (823718)

Currently these are the Hotfixes listed in my Add/Remove Programs list.
Windows XP Hotfix - KB821557
Windows XP Hotfix - KB823182
Windows XP Hotfix - KB823559
Windows XP Hotfix - KB824105
Windows XP Hotfix - KB824141
Windows XP Hotfix - KB824146
Windows XP Hotfix - KB825119
Windows XP Hotfix - KB828035
Windows XP Hotfix (SP2) [See Q329048 for more information]
Windows XP Hotfix (SP2) [See Q329115 for more information]
Windows XP Hotfix (SP2) [See Q329390 for more information]
Windows XP Hotfix (SP2) [See Q329834 for more information]
Windows XP Hotfix (SP2) Q328310
Windows XP Hotfix (SP2) Q329170
Windows XP Hotfix (SP2) Q329441
Windows XP Hotfix (SP2) Q810577
Windows XP Hotfix (SP2) Q811493
Windows XP Hotfix (SP2) Q815021
Windows XP Hotfix (SP2) Q817606
Windows XP Hotfix (SP2) Q819696

General Question: Could somebody help me untangle my updates?  
Specific questions:
1.  Why are the 4 updates which I used System Restore to go before, not listed on the Windows Update page?
2.  Is there a way to safely and cleanly get rid of all updates and then add back in SP1 to be like my laptop?
3.  Ultimate test: I want my WPO2k on my desktop to have no problems like my WPO2k on my laptop (with XP Pro & SP1).  
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Question by:bobsing060797
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Expert Comment

by:CrazyOne
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1. Go here
http://v4.windowsupdate.microsoft.com/catalog/en/default.asp

Next click on "Find Microsoft Windows updates"

In the frame on the right select your OS from the list then click on the Search button.

Now in the list click on "Critical Updates and Service Packs" and install all those you want

2. Is there a way to safely and cleanly get rid of all updates and then add back in SP1 to be like my laptop?

Use Control Panel > Add and Remove to do this


3. Repair
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

Visual aid to the above procedure
http://www.webtree.ca/windowsxp/repair_xp.htm
Click on How To Run a Repair Install

You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312369

Data Loss May Occur After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312368
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by:bobsing060797
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Sounds like good info CrazyOne.  

I still have the confusion described in my first question.

1.  Why are the 4 updates which I used System Restore to go before, not listed on the Windows Update page?

On my question #2 (Is there a way to safely and cleanly get rid of all updates and then add back in SP1 to be like my laptop?), I take it from your comment #2 that you would suggest that I use Add/Remove programs to uninstall all of the windows updates and then start over with SP1.  

a.  Is that your suggestion?
b.  If it is, what order do I uninstall the updates (hotfixes)?

Thanks
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Expert Comment

by:CrazyOne
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1 I really don't know.

>>>a.  Is that your suggestion?
b.  If it is, what order do I uninstall the updates (hotfixes)? <<<

a yes
b in the order they are listed in in the Add and Remove.


Now SP1a is the one you want to install I don't know it contains the following ones or not so you may need to reintall them manually.

Windows XP Hotfix - KB821557
Windows XP Hotfix - KB823182
Windows XP Hotfix - KB823559
Windows XP Hotfix - KB824105
Windows XP Hotfix - KB824141
Windows XP Hotfix - KB824146
Windows XP Hotfix - KB825119
Windows XP Hotfix - KB828035
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Author Comment

by:bobsing060797
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So, you would suggest uninstalling

Windows XP Hotfix (KB821557)          first, and
Windows XP Hotfix (SP2) Q819696     last.

Is that right?  
Is that uninstalling the first one installed first,
or uninstalling the last one installed first?
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Expert Comment

by:CrazyOne
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Yeah that is correct.
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Author Comment

by:bobsing060797
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I am the novice with XP Pro, but it seems like that is uninstalling first the Hotfix that I installed first.   , which seems intuitively the opposite to the way it should be done.  

What am I missing?

Bob
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Expert Comment

by:CrazyOne
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Yeah that is correct if you look the number in the KB821557 will tell which was first. I generally unistall what was the last update and work backwards from there because some of them are updates to other updates.
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Author Comment

by:bobsing060797
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So, I should uninstall the KB82----s (biggest numbers first), then the Q81----s (biggest numbers first), then Q32----s (biggest numbers first)?  

Is that right?  
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CrazyOne earned 250 total points
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Yes
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