Getting Rules to work

I'm using build 5.0.11.  For some reason I cannot get any Rules to work -- even the simplest of rules, such as:
  When Subject contains HELLO move to folder HelloFolder

I've tested this with both internal and external mail to no avail.

What must I do to get Rules to work?
LVL 2
smitty22Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

qwaleteeCommented:
Rules can be tempermental, it is true.

Is this for mail Domino delivers, or retrieved from POP3?
0
smitty22Author Commented:
Domino. I don't know if it makes a difference, but I have replication set up.
0
HemanthaKumarCommented:
Not sure where you might be wrong ...!

1. Check this technote http://www-1.ibm.com/support/docview.wss?rs=899&uid=swg21101180

2. Try compacting your destop.dsk and deleting cache.dsk and headline.nsf file this should fix most of the rule related problems

~Hemanth
0
Cloud Class® Course: CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

madheeswarCommented:
Refresh the design and check if the same problem is facing with other users and let us know the result.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
qwaleteeCommented:
Hemantha,
What are you talking about?! All your stuff in (2) is client related.  Rules run at the server.

I HAVE seen corrupted calendar profiles.  Since the rules formulas are all stored on the profile, I suppose a corrupted profile could lead to this.

See if rules work in a freshly created mail file.
0
smitty22Author Commented:
madheeswar: > Refresh the design

What does this accomplish? Refresh dseing Of server or locally? I'm not an admin on my server, I doubt I'll be allowed to do this.
0
qwaleteeCommented:
smitty22,
You can almost certainly refresh design of your own mail database.
0
HemanthaKumarCommented:
The second point is just to make sure that client upgrade din't dissrupt the setup.

Smitty any improvement ??
0
smitty22Author Commented:
Well, the rules are at least moving messages around now -- the wrong messages though.

I've created the rule I note in my original question.  The behavior seems to be erratic.  For instance, a few messages that met the condition WERE sent to the folder, while others were not.  Also, some documents that did not match were sent to the folder, and some that did not match were left alone.  Quite strange.  

I haven't yet noticed any distinction between the documents that are sent to the folder and those that aren't.  I've tried sending from external internal mail accounts and from fellow internal domino users.  Still no difference.


I have refreshed the design of the database, I'll let you know how it turns out.

I appreciate the help!
0
HemanthaKumarCommented:
One thing to note... the rules will work on partial matches too

eg:

Hello and Othello are same .. if you want only Hello word to be searched then give space on either side of the word it will work
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Lotus IBM

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.