Solved

QMS Printer & Windows 2000

Posted on 2003-11-10
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Last Modified: 2010-04-14
I have a Minolta QMS-4032 Printer on my network. I am running Windows 2000 server and Windows 2000 Pro as the clients. I have connected to the QMS-4032 Printer via the 2000 server and am able to print to this print device whenever a user with admin privileges is logged in to the server and especially when on the PRO clients.

My issue is when I try to print to the QMS-4032 Printer device with an account that is just a domain user in the 2000 domain I am unable to print with complete success. From the PRO boxes as a domain user I am, for example on a webpage, able to print a page but it only has the graphics and or lines BUT NO TEXT.

No matter what I have tried, on the same client machines I am able to print with complete success when logged in as an admin, but only get graphics and lines when logged in as a domain user. But it will not give me any text on the print out.

Has anyone ever come across a situation like this? Why would the clients be able to print with no text on the paper but when logged in as admin everything prints ok?

Maybe there is something I have missed in the settings? I have not had much experience with these printers.

I have been to this page:
http://printer.konicaminolta.net/support/current_printers/3260_4032_sup.htm
I have tried to download the 2000 files, but the directions seem to not be complete or I am totally screwing it up. It asks me to use the CD that came with it but the directions to not seem to match up in the readme. The CD that came with this has mainly the NT folder with NT files in it but not the "NT 2000" folder it asks me to setup and use. I have never had this much trouble setting up a printer on a 2000 network. The driver name is PSCRIPT5.DLL.

Suggestions would be greatly appreciated as I have spent the entire day working on this with no success. Needless to say the nerves are shot.

Thanks in advance...

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Question by:T.J.
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6 Comments
 
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Expert Comment

by:Rob Stone
ID: 9720817
Try installing the printer locally on the client (change the port to file/lpt1 and reinstall the drivers). Then try printing again.  You might have to give more rights to the driver files (although I've not seen this before!).

Are the NTFS Security settings correct on the print server for this printer?
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Author Comment

by:T.J.
ID: 9721869
It might be a permissions issue. What folders on the printer server do I need to look at and what permissions are the minimum for domain users to be able to print with out issue?
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Accepted Solution

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Rob Stone earned 500 total points
ID: 9722095
Check where the print drivers are being held and any files associated with them, then just change the permissions for the files.  Don't give out permissions to folders as generally you don't need to.
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