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Outlook 2000 freezes up when opening an attachment

Posted on 2003-11-11
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Last Modified: 2006-11-17
Hello EXperts!

When I open an e-mail within Microsoft Outlook 2000, and it has the attachment at the bottom of the message, I try to double-click to open the attachment and immediatelly Outlook freezes up and stops responding. This has been happening for about a week now and the way I get around it is by right clicking on the attachment and saving it to my hard drive some where. Then I can go through and open it directly, but not through Outlook. I have restarted the computer, it is not just one or two e-mails it is every single attachment.

Thanks for the insight here.

I would like to try and avoid having to reinstall office, but if that is the only option that you guys see available, I suppose I could do that.

GSFMedia
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Question by:gsfmedia
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LVL 97

Accepted Solution

by:
war1 earned 800 total points
ID: 9723865
Greetings, gsfmedia!

See if this fix will free up your Outlook attachment.

Outlook Attachment
http://www.simtel.net/pub/pd/62314.html
or
http://www.slipstick.com/outlook/esecup/getexe.htm

Best wishes, war1
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Author Comment

by:gsfmedia
ID: 9724312
It appears that it worked (the one where you edit the registry). I will continue to work with it and then get back to you.

GSFMEDIA

P.S. Thanks!
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LVL 97

Expert Comment

by:war1
ID: 9769272
gsfmedia,
   We have not heard from you in awhile? Did any comment help you solve your problem? Do you have any more questions? If an Expert help you, please accept his/her answer with an excellent or good grade.

Thanks, war1
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Author Comment

by:gsfmedia
ID: 9770773
Sorry, Yes...it did work. I created a registry entry that allowed certian programs and documents to open within Outlook.

Credit goes to you war1!

GSFMedia
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LVL 97

Expert Comment

by:war1
ID: 9772585
GSFmedia,

Glad the problem is solved.  Will you accept my first comment as the answer?
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