Autoresponder 'never see your message'

We are running exchange 2K in an AD environment.  There is one person at one of our client's companies that cannot email anyone here in our office; when he attempts to do so, he gets a return message saying, "This is an autoreply.  I'll never see your message".  As far as I can tell, the addresses he is trying to send to are legitamate.

Could someone please help with the following:

1.  How can I track down this error?  Is there an Exchange activity log I can check that can show me why this message is being sent out, or something like it?
2.  What are the possible causes of this behavior?

Please let me know if there is any more info you need in order to assist with the problem, and thanks!
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David WilliamsonIT DirectorAsked:
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David WilhoitSenior Consultant, ExchangeCommented:
What have you done for troubleshooting? Have you tried deleting and recreating the Outlook profile? This really is an Outlook or individual mailbox issue, in my opinion.

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David WilliamsonIT DirectorAuthor Commented:
Really?  It is not my mailbox, but of a user: 'ccroft'.  I would think that if this were an individual mailbox issue, that no emails at all would get through, and yet this user receives email from all kinds of people, inside our network and outside.  There are just a handful of people from different companies that can't seem to send him anything; they all get the bounceback message.

Would you agree that it couldn't be a local Outlook problem if only a few outside sender can't send email, but everyone else can?
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David WilhoitSenior Consultant, ExchangeCommented:
Not entirely. Can other users from the same SMTP domain send him messages? If yes, then I don't see how the server-side comes into play. Again, have you actually tried to delete the Exchange profile altogether from the user's desktop, and recreate it?

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David WilliamsonIT DirectorAuthor Commented:
Sorry its been so long since I've visited this post; but, the problem has resurfaced with a different user.  Regarding your questions just above:

- I have not deleted any profiles anywhere
- I am having someone else from the same email domian attempt to send messages to my user.

There is a small twist this time: some of the emails come through, and others do not.  This afternoon, my user received 1 of 4 emails from the remote sender.  The other three have not shown up for several hours now.
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David WilliamsonIT DirectorAuthor Commented:
This may have been a firewall issue, though I'm not sure; too much time has passed, I think!  Besides, I haven't had this issue come up recently.  thanks!
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