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XP Professional Setup Halt on Toshiba P20-S203

Posted on 2003-11-12
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Last Modified: 2012-08-13
I have recently purchased a new Toshiba P20-S203 laptop that came bundled with Windows XP Home. You can view the spec at:

http://uk.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/selected_product_option.jsp?z=147&service=UK&PRODUCT_ID=66294&DISC_MODEL=0

I need to use IIS for work so planned to do a clean install of Windows XP Professional. The issue I'm having occurs when I try to Install Windows;

I boot the machine from the XP pro CD and I get the blue, dos like setup screen. The setup loads a few drivers and gets to the "Setup is starting Windows" message. The setup process halts here. There's no hard disk activity and control, alt & delete does not reset the machine.

I thought this was a little odd, so tried to upgrade to Pro from XP home. Initial setup is fine, I enter my serial number and the machine restarts loading the new boot.ini entry "Windows XP Professional Setup". The setup process continues with the blue dos like screen described above but the system halts in the same place.

My plan B was to boot from a Windows 98 boot disc. When I get into dos I can run fdisk, delete the NTFS partition and create & format a FAT32 partition. I then try to run the Windows 98 setup. Scandisk runs correctly and closes, but then the system halts at the "Starting Windows" Message.

I can still restore to XP Home using the CDs that came with the machine. These CDs load a Toshiba version of Ghost and restore the system from a ghost image. The restore converts the hard drive back to NTFS and everything works fine.

I've tried booting using the Toshiba restore CDs and exiting to dos from ghost. If I run a windows 98 setup I have the same issue described in plan b.

I have looked into this issue a little and thought it may be to do with my mass-storage drivers. I have no mass-storage drivers from Toshiba and no floppy disk drive to load them even if I did.

I've tried disabling legacy USB support in the bios, and have also tried disabling the PCMCIA slots to no avail.

I'm starting to run out of ideas now, so any suggestions on how to install XP professional would be welcome. Thanks in advance.
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Question by:OneWeb
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by:matt1982
ID: 9737845
Have you tried an upgrade from XP Home to Pro?
Usually upgrading an OEM copy of Windows to a Retail copy of Windows is not a good idea but it could be worth a shot

Since it is stopping during a clean installation of Windows, my guess is it would be a hardware issue.  You might want to look for BIOS updates also.
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by:OneWeb
ID: 9738380
I've tried upgrading from the copy of XP home that came with the machine. The initial setup in windows goes fine; I can download the updated setup files and enter my serial number. The system then reboots and starts the dos like setup screens but unfortunatly it still halts at the "Setup is stating windows" message.

I've tried to disable everything I can think of in the bios, but still no luck. My bios is version 1.60 which is aparently the latest version. I may try an re-flash it again to see if that helps.
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OneWeb earned 0 total points
ID: 9747334
Well, after almost a week of not being able to install XP pro on my nice new laptop I've finally figured it out. I thought I'd come back and post the solution for others who may have the same issue. Detailed below is how I did a clean install of Windows XP Professional on a Toshiba Satellite P20-S203 (SP20-S203).

1. Make sure your bios is the latest version (at time of writing latest version is 1.60)
2. Set bios settings to default
3. Insert your Windows XP Professional CD
4. When starting, press F12 and choose to boot from the CD
5. When windows setup is starting you will see a message stating: "Setup is inspecting your computer's hardware configuration" - Press F5 when you see it.
6. Once into the blue setup screens you will come to a Third-Party HAL selection screen. Choose "Standard PC with C-Step i486"
7. Continue the Windows setup normally until complete.


I also found a couple of Microsoft articles that are related to this issue:

Windows 2000 Hangs at "Setup Is Starting Windows 2000" Message
http://support.microsoft.com/?kbid=234772

HOW TO: Specify a Specific or Third-Party HAL During Windows Setup
http://support.microsoft.com/default.aspx?scid=kb;EN-US;216251
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by:CleanupPing
ID: 9933432
OneWeb:
This old question needs to be finalized -- accept an answer, split points, or get a refund.  For information on your options, please click here-> http:/help/closing.jsp#1
EXPERTS:
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