Solved

blank screen on boot sometimes

Posted on 2003-11-12
18
1,523 Views
Last Modified: 2010-05-18
System: Dell Optiplex GX260
OS: Win2k
ServicePack: 3

About 7 out of 10 times I boot my computer it goes to a black screen after the progress bar gets to the end of the GUI and before it prompts for the username/password. My processor then proceeds to run as if it were in an infinite loop (I assume that is happening since the fan sounds like a turbo engine after a minute or 2 of running like this). I've tried "Last known Good Configuration" and debugging mode (which doesn't appear to do anything). I currently do not have the win2k disk with me to do a repair install (our sysadmin can't find it at the moment) so I was wondering if there was anything else I can try to get into it.  It takes me sometimes up to 30 min to get into the system because of this. It started last week and I really don't know the cause of it. I have not installed any new software since/before it started happening.

any ideas?

thanks

guid

0
Comment
Question by:guidway
  • 11
  • 4
  • 2
  • +1
18 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9735071
Guid,

Not sure if this would ask CD

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q238359


Sunray
0
 
LVL 49

Assisted Solution

by:sunray_2003
sunray_2003 earned 125 total points
ID: 9735074
or why dont you have bootdisk and reinstall windows 2000

go to www.bootdisk.com

Sunray
0
 
LVL 12

Author Comment

by:guidway
ID: 9735192
trying the boot disk now...

thanks Sunray, I'll let you know what happens. :o)
0
 
LVL 12

Author Comment

by:guidway
ID: 9735313
Strange enough I created the disk and tried to do a manual repair of the system and partway through it the computer gave a blue screen with the message STOP 0x00000051 REGISTRY_ERROR which appears to be an error message fixed in SP4 (according to http://support.microsoft.com/default.aspx?scid=kb;en-us;321771) . However I can't install SP4 without getting into Windows if I'm correct. or is there?

thanks again...

guid
0
 
LVL 12

Author Comment

by:guidway
ID: 9735325
or is there a way to install SP4 without getting into windows (I meant to say)? It seems my computer won't let me in at all into windows. I have not been able to get into it for almost an hour now. :o(

guid
0
 
LVL 12

Author Comment

by:guidway
ID: 9735338
or can I install it in safe mode?
0
 
LVL 2

Expert Comment

by:PaulHieb
ID: 9735683
Safe mode is a no go to install sp4, the installation requires the microsoft installer service, which doesn't run in safe mode.

You could integrate SP4 into your windows installation source before running the repair.
0
 
LVL 12

Author Comment

by:guidway
ID: 9737197
Hi Paul,

How would I do that?

thanks
guid
0
 
LVL 2

Accepted Solution

by:
PaulHieb earned 125 total points
ID: 9737962
On a seperate machine download sp4 and open the exe as a zip file, (winrar, winzip). Extract all the files to a short path. (e.g. c:\sp4)

Grab your win2k CD and copy the i386 folder to another short path (e.g. c:\i386, you'll see why in a second)

open command line and cd to c:\sp4\i386\update

run: update /? -- to see command line switches

I'm going to claim the correct syntax is: (haven't done this in a while, and had to try a couple different combos when I did.)

update /s:c:\i386

After you find the correct command the updater will integrate the SP for you into the i386 folder. And then you just have to rip the same w2k cd to an ISO and replace the i386 folder with the new one to retain boot-from-cd capability. This is another lesson :)
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 12

Author Comment

by:guidway
ID: 9740074
thanks Paul but it sounds like I need the actual win2k cd for this (which at this time I don't have). Or can I use the boot disk I created? Out of curiosity can the service pack be loaded in VGA mode? I seem to be able to boot into there also. or is that too similar to safe mode?

guid
0
 
LVL 12

Author Comment

by:guidway
ID: 9740986
well good news and bad news.

bad news: sp4 didn't help with anything (I did get it loaded)

good news: someone has a win2k cd they are letting me use. I'm now trying to do a repair of it. I'll let you know what happens.

guid
0
 
LVL 2

Expert Comment

by:PaulHieb
ID: 9741167
cool, that should do the trick, although I've seen it not work before. Good luck
0
 
LVL 12

Author Comment

by:guidway
ID: 9742118
It didn't work... I ended up having to do a reinstall by leaving the current filesystem intact. Not sure what the problem is but it is running now. thanks for the help

guid
0
 
LVL 12

Author Comment

by:guidway
ID: 9742170
now that it is working I have another question (opening a new question here: http://www.experts-exchange.com/Operating_Systems/Win2000/Q_20797321.html)

thanks again
0
 
LVL 2

Expert Comment

by:PaulHieb
ID: 9745321
It was probably proprietary drivers in there somewhere and reinstalling screwed the .inf's up.
0
 
LVL 12

Author Comment

by:guidway
ID: 9750136
Well, I thought I had fixed the problem but it started doing something similar again so I tried something else. I disabled the hardware acceleration on the video card and then the system became 100% stable and works great. Of course graphics are not quite as good but at least until they can get me a new video card my computer works with full color. :o)
0
 
LVL 12

Author Comment

by:guidway
ID: 9750137
and full resolution.
0
 

Expert Comment

by:vivaz2
ID: 10862240
I ran into this same problem just today and from reading all of the comments I came to the conclusion that it was the video drivers. So I went into safe mode uninstalled the video adapter and when I restarted the system I went right into the logon screen, which I was not getting before. I logged in and it started the hardware wizard and installed the adapter drivers. Now I'm back in business...Thanks to all.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Some code to ensure data integrity when using macros within Excel. Also included code that helps secure your data within an Excel workbook.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

30 Experts available now in Live!

Get 1:1 Help Now