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canon printer shared, other workstations restart on print

Posted on 2003-11-12
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Last Modified: 2013-12-03
I have a canon i9100 printer shared on my workstation. When other workstation print to my printer their workstation gets restarted. I have tried reloading drivers, reinstalling the printer, installing the printer on another workstation. Not all workstations have the restart problem, but the majority do. This was not a problem until recently. HELP!!!!! Canon does not provide support for networked printers, although this is not a truly networked printer, just a shared printer.
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Question by:mablache
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Expert Comment

by:hdhondt
ID: 9737396
What happens if the users print to a file (click on the "Print to file" button in the Print Dialog box). Does the Workstation still crash? If yes, the problem is probably in the driver; if not, it's more likely in the network setup. Can you share files with the other workstations?
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by:mablache
ID: 9740224
there is no problems printing to other printers or printing to files. At this point the only way for them to print without restarting their workstation is to share their file for someone else to print. It is not a networking issue, more of a printer communication issue. Baffling.....
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Accepted Solution

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mablache earned 0 total points
ID: 9743571
Once I disabled the bidirectional support the workstations did not restart themselves. Although they no long see any feedback from the printer about ink levels and such. I will close this as a solved problem unless someone can think of a way to really fix the problem now that we know that it is in the communication back from the printer.

thanks
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