Dell Inspiron 5000
currently Windows 2000 SP 3 (see below)
currently IE 5 (see below)
Every time I boot and log into Windows 2000, the desktop begins to appear and then one of the following windows appears:
explorer.exe - Application Error
The instruction at "0x77fcc641" referenced memory at "0x002e005f". The memory could not be "read".
Click on OK to terminate the program
explorer.exe has generated errors and will be closed by Windows.
You will need to restart the program.
An error log is being created.
If I click OK on the first window, explorer closes, the desktop disappears, re-appears and then the error appears again. (Note - the memory address is not always the same)
If the second window appears, explorer closes by itself automatically and then the desktop disappears, re-appears and then the error appears again.
The errors also occur in Safe Mode.
I can End Task on explorer.exe before the error occurs and run almost any program (except explorer.exe) through the Task Manager File\Run command - (finding the correct commands and switches has been fun!)
I have done a complete online scan for Viruses at Symantec's site... It is Safe and Clean
I have installed and uninstalled Win2K SP4 and IE 6 with all updates.
I have run the repair options with the Win2K Pro CD.
I used Dell's diagnostic tools to verify the memory and hardware
I loaded LiteStep, a replacement shell for Windows (www.litestep.net
) and it gives me a desktop and the problem is gone as long as I use LiteStep as my shell. I can even open file manager and it uses explorer.exe to do it (explorer.exe shows up in the task manager).
However, I need to run the normal native Windows explorer shell without these errors. My understanding is that re-installing Windows will wipe out my docs and programs.