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Outlook hangs on trying to save files

Posted on 2003-11-13
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Last Modified: 2010-04-08
When I receive an attachment and I try to save it, outlook just hangs ... Also, if I open a mail in a new window, it takes forever ...

There was no problem until I applied some windows automatic updates ...

win 2000, outlook 2002

Thanks for any help
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Question by:sunnycoder
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9 Comments
 
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Expert Comment

by:sunray_2003
ID: 9739363
Sunnycoder,

Hmm.. There could be several issues.

But if you are confident that it happened after an update, have you tried removing that update and check to see if that would solve the problem
Then we can explore about the update and see if there is an issue with the update

See there are lots of updates that cause problem these days.. Not sure which one in particular


Sunray

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Accepted Solution

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sunray_2003 earned 500 total points
ID: 9739389
Not sure if this can solve

OL2002: Outlook Stops Responding Before It Opens E-mail Attachment
http://support.microsoft.com/?kbid=300904


Sunray
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LVL 45

Author Comment

by:sunnycoder
ID: 9739402
>if you are confident that it happened after an update,
yes, I applied the update yesterday and problem started today ( I received attachments today )

how do I locate/remove updates... control panel add/remove programs shows 12 hotfixes
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LVL 49

Expert Comment

by:sunray_2003
ID: 9739454
Well you can go to the windows update page again and on the left there will this history

Check that way

Sunray
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LVL 49

Expert Comment

by:sunray_2003
ID: 9739466
On the left

under other options you can see "view installation history"

Sunray
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Author Comment

by:sunnycoder
ID: 9739495
>under other options you can see "view installation history
no such option here ... looking at the link you posted ... looks like it may help
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Author Comment

by:sunnycoder
ID: 9739568
that worked perfectly sunray ... thanks :o)
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Expert Comment

by:sunray_2003
ID: 9739620
Thanks

you are going to windowsupdate.microsoft.com right

hmm.. I am surprised why you are not seeing that history option

Sunray
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LVL 45

Author Comment

by:sunnycoder
ID: 9739658
I see them now ... but the problems fixed, so I wont bother much with them .. thanks
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