Outlook hangs on trying to save files

When I receive an attachment and I try to save it, outlook just hangs ... Also, if I open a mail in a new window, it takes forever ...

There was no problem until I applied some windows automatic updates ...

win 2000, outlook 2002

Thanks for any help
LVL 45
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


Hmm.. There could be several issues.

But if you are confident that it happened after an update, have you tried removing that update and check to see if that would solve the problem
Then we can explore about the update and see if there is an issue with the update

See there are lots of updates that cause problem these days.. Not sure which one in particular


Not sure if this can solve

OL2002: Outlook Stops Responding Before It Opens E-mail Attachment


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sunnycoderAuthor Commented:
>if you are confident that it happened after an update,
yes, I applied the update yesterday and problem started today ( I received attachments today )

how do I locate/remove updates... control panel add/remove programs shows 12 hotfixes
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Well you can go to the windows update page again and on the left there will this history

Check that way

On the left

under other options you can see "view installation history"

sunnycoderAuthor Commented:
>under other options you can see "view installation history
no such option here ... looking at the link you posted ... looks like it may help
sunnycoderAuthor Commented:
that worked perfectly sunray ... thanks :o)

you are going to windowsupdate.microsoft.com right

hmm.. I am surprised why you are not seeing that history option

sunnycoderAuthor Commented:
I see them now ... but the problems fixed, so I wont bother much with them .. thanks
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.