Solved

Service Pack 4 erroring out

Posted on 2003-11-14
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Last Modified: 2010-04-14
I've got one Win2k Pro PC that won't let me install SP4 on it.  It is currently on SP2.

When I run the installer, it unpacks the files and begins to prompt you to agree to the license, backup the current files, etc...  However, after a period of time (not a specific point in the install, but a period of time), a pop up message comes up which says:

"update.exe has generated errors and will be closed by Windows.  You will need to restart the program.

An error log is being created."

There is an error log created, but it doesn't say much of anything.  Like I said, it's all dependent on time - you don't have to do anything within the installer program to get it to crash.


I was able to re-install SP2 on the machine.  SP3 and SP4 behave the same.

Following some MS KB articles, I reinstalled the MSI installer program, but that didn't seem to help anything.

I've tried running it as a normal user, domain admin, local admin.

I've run it in Safe Mode.

I've downloaded it from MS, and used the Windows Update to install it - same behaviour.

I've run the program from a network share, and the local C: drive.

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Question by:zclobes
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Expert Comment

by:CrazyOne
ID: 9751258
Try this on the clients machine

Start > Run sfc /scannow
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Expert Comment

by:CrazyOne
ID: 9751267
Hmm I wonder if it could be this virus

http://vil.nai.com/vil/content/Print100619.htm
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Author Comment

by:zclobes
ID: 9751564
The sfc ran, but didn't seem to help.

As for the virus, I don't think so.  We have current virus definitions (as of yesterday) on all PC/Servers in the company, including the one in question.


Any other thoughts?
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Accepted Solution

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zclobes earned 0 total points
ID: 10043277
We found out own problem - we had disabled the Automatic updates service to prevent PC's from constantly trying to download updates from MS.  We had to re-enable the service, and THEN RESTART the PC before it would let us install the update.

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