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Exchange Public Folder Email Problem

Posted on 2003-11-14
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Last Modified: 2012-06-27
I have a Windows 2000 Advanced Server sp4 running Exchange 2000 sp3 I have email enabled public folders working fine.  My issue is:  I have a strange email in a public folder that I cannot delete.   It has no subject or from address.  I cannot move it or read it or anything.  It says I do not have permission or the file is in use.  I tried going to the M: drive Public folders and change the permissions on the file but it says I don't have permission to change the security settings.  I was wondering if anyone can help me get rid of this email?

Andy
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Question by:andyl91
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12 Comments
 
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Expert Comment

by:pcbrat
ID: 9752857
Do you have more info on this mail? Does it have a subject line? There could be a chance that it is a virus...do you have NAV for Exchange running and monitoring your store?

dawne :)
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Author Comment

by:andyl91
ID: 9752891
No there is no other info as far as subject or date/time for the email.  I have Mcafee Group sheild running monitoring the store and all the virus definitions are up to date.

Andy
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LVL 24

Expert Comment

by:David Wilhoit
ID: 9752923
Double check the AV and make sure you aren't scanning the M: drive. Have you ever changed perms on the M: drive previously? It's a really bad idea, and could cause the same behavior you're seeing now. Just asking...

D

Hey Dawne!
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Author Comment

by:andyl91
ID: 9752968
They were changed some how not sure what changed them, but I had to reset the permissions on this pub folder in the M: drive.  I am not sure yet how these file permissions were changed.  I think maybe urlscan, from the iis lockdown tool, installation a couple of days ago did it.  I have the permissions corrected now is there any way to get rid of this email???

Andy
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LVL 24

Expert Comment

by:David Wilhoit
ID: 9753010
You NEVER reset perms on the M: drive; ignore it like it isn't there. E2K3 removed it so you don't have to look at it. Yes, URLscan and iislockdown is what broke this in the first place. So with any luck, you can go into ADSIedit, on the public folder store object and force the perms to propogate down. Maybe readd a security object, then apply it?

On the long side, re-apply the Windows SP, reinstall Exchange (not uninstall, reinstall :) ), and then re-apply the service pack for Exchange. Since the M: drive is virtual, it's the mapping of the EXIFS, IIS hooks could be damaged, and need to be reset.

D
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Author Comment

by:andyl91
ID: 9754080
I had to reset the permissions via the M: drive because I wasn't able to change them with System manager because the IIS lockdown tool changed the permissions folder permissions.  I wasn't able to reset the permissions using ADSIedit on the public folder store object.  The email still exists.  All other pieces of Exchange are working fine.  So now the only way to remove that email is to reinstall Exchange?  Is there any other ways to fix this maybe?  Otherwise I will reinstall soon.

Andy
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Author Comment

by:andyl91
ID: 9754344
I have reinstalled exchange and sp's as directed above and still have the same problem.  Cannot remove any email's in the Public folder.  New messages are no problem but there are 2 or 3 that act the same as described above.  Any ideas?

Andy
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LVL 24

Expert Comment

by:David Wilhoit
ID: 9754461
Well, there's a way, but I won't do it, cause it could make it worse, and I'm not going to try it and be responsible. i'm going to suggest you call MS support. Next time, never touch the M: drive perms, it's not meant for that in ANY situation.

D
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Author Comment

by:andyl91
ID: 9754633
Like I said I didn't originally touch the M: drive permission's the IIS lockdown tool did.  I had to change the permissions after that back to default in the M: drive because I couldn't set them anymore from System Manager (got an error when I attempted to)  I have resolved the problem by deleteing the public folder and restoring it from backup.  I simply left out the emails that were the problem.  I was lucky and able to do this because of the public folder structure we use.  Thanks for all of your suggestions.

Regards

Andy
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LVL 24

Expert Comment

by:David Wilhoit
ID: 9755285
that's what IISlocdown does. That's why many times you have to uninstall and reinstall IIS and then reinstall Exchange, not play with the M: drive. It isn't real, only virtual, and once you do that, it damages the metabase.

Glad you got it fixed!
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