trying to upload files from Mac to server

Hello,
    I do not have any recent experience with a Mac and I am trying to have my sister-in-law upload some files onto my server.  When she gets to the server she can not upload the files.  I do not know what could possibly causing the issue.  Is there some drastic difference between uploading files from Mac and from Windows?

Thanks!
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JGoyerAsked:
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fz2hqsCommented:
Are you trying to FTP the files to the server ? Try running it in Passive mode if you have problems

Coudl you decribe the software or name of the application that you are using ?
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JGoyerAuthor Commented:
She is trying to ftp the files to the server.  What does that mean "Passive mode"?  My apologies but I really know nothing about Macs.  Will she know what Passive mode means?  Thank you very much for you effort!
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fz2hqsCommented:
I will spare the technicalities of it but FTP clients can operate in two modes, the differ in the way they communicate with the server. If it is a graphical piece of software then if you look in the options for the connection you should find something like "PASV mode"
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JGoyerAuthor Commented:
my apologies for taking so long to clear this up.  I have not heard back from her on this issue but that is not your fault.  Thanks!
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