Solved

Appletalk Status issue

Posted on 2003-11-17
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Last Modified: 2013-12-15
Hello all,

I just got hired in a new support position at a non-profit organization.  Only two hours in I am thrown this problem..,,
A Mac OS 8.6 can not see an HP2500cm printer in Chooser.  When I check the diagnostics on the printer itself I get the following information for appletalk.
APPLETALK STATUS:              58
   POSTSCRIPT MODE NOT SELECTED
   OR POSTSCRIPT UPDATE NEEDED
SNMP SET CMTY NAME:         NONE

Here is more info about the environment and what I have tried.
It is on a mixed network, both pc's and macs.  The ip address is static in the 192.168.x.x range.
I can print it to fine from the Windows2000Server print server.  The print server has the appletalk protocol installed as the print server was supposed to share the printers to the macs as well.  The macs were connected directly through appletalk to the printers.  An identical HP2500cm is fully functional on both the windows and mac sides.  It does not have the appletalk message.
Other things I have tried...
-Upgrading the firmware of the jetdirect card (a 4000n)
-Resetting the configuration
-Adding the printer through chooser as it is shared through the Windows print server.  It shows up and can be connected.  But when you print, although the mac appears to have printed the document nothing comes out of the printer.
-Unplugging it and plugging it back in.

I think it is all due to the appletalk message.  I dont know what it means and how to fix it.
Any help will be highly appreaciated!

Saku
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Question by:fremen42
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Expert Comment

by:hdhondt
ID: 9769762
On the assumption that you use the LaserWriter driver (or one of Adobe's equivalents like AdobePS), your printer will only be visible in the Chooser if it behaves like a LaserWriter. This implies the printer must support PostScript, as well as EtherTalk.

I am not familiar with the HP2500cm, but I believe it does support PostScript. Is it possible that PostScript has been disabled on the printer? Or do you have a version of the printer that does not support PostScript? The HP website on
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpm06283&prodTypeId=18972&prodSeriesId=83436
only talks about PostScript versions

Is it possible that this printer is not a 2500cm but a ColorPro GA, which does not support PostScript and requires a software RIP instead?
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Author Comment

by:fremen42
ID: 9770843
Thank you for your response hdhondt.

I found the solution though.  The firmware on the HP2500cm needed to be upgraded.  In order to that I had to plug it into a windows machine via the parralel port.  Aparently when HP repaired the printer, they did not update the firmware on the printer's motherboard.

After this it showed up in Chooser without an issue.  Hope this helps someone else in the future.

saku
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by:PsiCop
ID: 9773040
fremen,

Since you Answered your own Question, you need to go to Community Support and post a (free) request that this Question be PAQed and your points refunded. Don't forget to include a link to this Question.
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Author Comment

by:fremen42
ID: 9780595
Thank you PsiCop.  I will
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