I just got hired in a new support position at a non-profit organization. Only two hours in I am thrown this problem..,,
A Mac OS 8.6 can not see an HP2500cm printer in Chooser. When I check the diagnostics on the printer itself I get the following information for appletalk.
APPLETALK STATUS: 58
POSTSCRIPT MODE NOT SELECTED
OR POSTSCRIPT UPDATE NEEDED
SNMP SET CMTY NAME: NONE
Here is more info about the environment and what I have tried.
It is on a mixed network, both pc's and macs. The ip address is static in the 192.168.x.x range.
I can print it to fine from the Windows2000Server print server. The print server has the appletalk protocol installed as the print server was supposed to share the printers to the macs as well. The macs were connected directly through appletalk to the printers. An identical HP2500cm is fully functional on both the windows and mac sides. It does not have the appletalk message.
Other things I have tried...
-Upgrading the firmware of the jetdirect card (a 4000n)
-Resetting the configuration
-Adding the printer through chooser as it is shared through the Windows print server. It shows up and can be connected. But when you print, although the mac appears to have printed the document nothing comes out of the printer.
-Unplugging it and plugging it back in.
I think it is all due to the appletalk message. I dont know what it means and how to fix it.
Any help will be highly appreaciated!