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HP DLT drive, cannot perform catalog, no error messages

Posted on 2003-11-17
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Last Modified: 2013-12-01
Hi, I can't seem to complete a catalog of any of the tape backups I created a while ago. The tape drive just keeps cycling through the tape endlessly. It's not generating any errors. I used this drive for 3 months without any issues. I'm Veritas Backup Exec 8.6. I've tried reinstalling the drive, I've even tried moving it to a new server and setting it up there, still no luck. We had some random power fluctuations a couple of weeks ago and I thought the drive might've gotten screwed up so I had it replaced, but I'm still having the same problems. I'm assuming at this point it might be the SCSI card it's attached to, or the terminator on the drive might be bad. If anyone could point me in the right direction before I start replacing other parts I'd appreciate it. Thanks
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Question by:CATech
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LVL 22

Accepted Solution

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Christopher McKay earned 500 total points
ID: 9766105
Hi CATech,
How old are the tapes? I can think of two things that would cause these symptoms:
1. The tapes themselves are no longer functional. (In this case the data is gone)
2. The tape drive used to create these tapes, had offset heads. (In this case the data will be difficult to recover and should be sent to a professional data recovery service.)

To test whether or not the tape drive itself is functional, you should get a new tape and record something to it, then catalog and read it. If you are able to do so without difficulty, then I would suspect that your tapes are at fault.
If you are unable to do so, then something is wrong with the tape drive itself. (Or one of the components in between. I would suspect that the termination is fine as the SCSI chain wouldn't work if it wasn't.)

Hope this helps!

:o)

Bartender_1
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Author Comment

by:CATech
ID: 9766372
As it turns out the tapes were the problem. I didn't think they would be as they're only a few months old. Only the tapes that were used after the power failure had a problem, so my guess is that the install of backup exec or it's MSDE database got corrupted and messed up the tapes. I was able to erase and reuse them. Thanks for your help.
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LVL 22

Expert Comment

by:Christopher McKay
ID: 9766460
Thanks for the points, I'm glad I was able to assist.

If I might as a favor, could you take a couple of seconds to tell me how I could have better helped you? (Basically, what could I have done better to earn an "A" grade.) This is so I can better help others in the future.

Thanks and Cheers!

:o)

Bartender_1
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Author Comment

by:CATech
ID: 9766682
Sorry, that was supposed to be an A. Must of clicked on the wrong one. Is there any way I can change this to an A at this point.
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LVL 22

Expert Comment

by:Christopher McKay
ID: 9767026
You could post a request in Community Support (located here: http://www.experts-exchange.com/Community_Support/)
Reference this thread and they will address any changes you wish.

Thanks!

:o)

Bartender_1
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LVL 22

Expert Comment

by:Christopher McKay
ID: 9767464
Thanks CATech and SpazMODic!

Cheers!

:o)

Bartender_1
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