Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 690
  • Last Modified:

Can't delete items in .pst file - OfficeXP

Ok, extremely odd situation,,or at least it is to me.

Have an employee that came to me this morning because outlook was not delivering mail to his local .pst.  It was retaining it in his exchange profile.  Also, when he sent an email, it shows an unsent email in his local .pst's Outbox but sends it anyways.  

Now, to enter the twilight zone,,when you try to delete an email in his local .pst file Outlook returns:

"The messaging interface has returned an unknown error.  If the problem persist, restart Outlook."

So of course I do, seeing as how restarts/reboots magically fixes microsoft crap sometimes.  But, no luck.

I then, made a copy of his pst and moved it to my machine to see if it was his outlook install,a nd it is not,,exact same problem on my machine.

I then, export the pst, and import it on top of a new, blank .pst file.  No luck, same problem.

I then, attempted to create a new blank .pst file,,and copy all of emails and folders to it.  It completed successfully,,,with the same problem.

I cannot export/import, copy, or move!!!!!!!!!!!!!

The .pst file is at 1.9Gb, but it is on Office XP and I have run a repair utility called EasyRecovery from Ontrack.  I really don't want to use scanpst.exe because it messes up the folder names.

Anyone have any idea what is going on?

Thanks,
Rob

0
pgp4privacy
Asked:
pgp4privacy
2 Solutions
 
jessnjeffCommented:
How big is the pst?
0
 
pgp4privacyAuthor Commented:
"The .pst file is at 1.9Gb"
0
 
pgp4privacyAuthor Commented:
I have now run the truncation utility and then scanpst.exe,,still same error.

Rob
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
jessnjeffCommented:
Your pst is too large. that scanpst will probably not work.  My suggestion is too try to trim it some more with the truncatin tool.  I had a 1.9GB file and just waited patiently, it took me over one hour to move some email out of the pst, but I waited and did it.  You can try to wait unless you are absolutely positive that you are frozen.  What I did was to move folders from the current pst file to a new one.  YOu can try it.  To make sure you can try it overnight if you can or over lunch.
0
 
pgp4privacyAuthor Commented:
already tried that,,didn't work.  exact same error.

Rob
0
 
shivsaCommented:
please check this mail from microsoft, it tell about problem once pst file is more than 1.8GB.

http://support.microsoft.com/?kbid=305108
0
 
izonneveldCommented:
Try making two new *.pst files and divide the content of the old one over the two new ones

Ivar
0
 
yfz450Commented:
Any resolution? I have the same problem here too on a Windows 2000 pro.

Thx
Mike
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now