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USB 2.0 question

Posted on 2003-11-17
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Last Modified: 2007-12-19
I am running Windows XP Pro with SP1.  I have usb 2.0 on my mobo, but when I plug a device into it, I get the message from windows, "You have plugged a high speed device into a low speed hub" or something to that effect.  Basically it appears that Windows doesn't recognize that I have USB 2.0 (although I thought SP1 fixed that).  What can I do to fix (or at least diagnose) the problem?
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Question by:lwinkenb
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11 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9766746
General troubleshooting

http://support.microsoft.com/?kbid=310575

Sunray
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LVL 49

Expert Comment

by:sunray_2003
ID: 9766749
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LVL 34

Expert Comment

by:sramesh2k
ID: 9767141
yes. supposed to be fixed by XP SP1.
http://support.microsoft.com/?scid=kb;en-us;Q312370

If not, check for any BIOS / chipset drivers upgrade from the mobo manufacturer.
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LVL 11

Expert Comment

by:adonis1976
ID: 9767155
that means that your motherboard doesn't support USB 2.0. It might be just supporting earlier versions of USB(1.1). The affect of this is lower data transfer. What you can do is to use a USB cardbus adapter to avail the benefits of USB 2.0. You would want a product something like this

http://www.usb-ware.com/usb-2-pcmcia-card-4-port-ub504.htm
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LVL 7

Expert Comment

by:AlexJ
ID: 9767304

Hi lwinkenb,

Based on my experience, this issue may occur if your USB ports are not working on a
high-speed mode. This issue is very likely caused by a incorrect driver.

Therefore, I suggest trying the steps below to troubleshoot this problem:
1.  Go to the motherboard manufacturer website and Download and install the driver "Intel(R) Chipset Software Installation    
     Utility V5.02.1003."
     If you can specify the model of your MoBo, I will search it for you and let U know

Alex
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LVL 7

Expert Comment

by:AlexJ
ID: 9767360

Also,

To install support for the USB 2.0 in Windows XP, visit the Microsoft
 Windows Update Web site (http://windowsupdate.microsoft.com). If the
 Windows Update Web site detects a compatible controller, you can install
 the following updated driver from the "Driver Updates" section:
 Microsoft Usb Driver Version 5.1.2600.0
 Download size: 290 KB
 NOTE: The Microsoft USB 2.0 driver may not be listed as an available
 update if third-party USB 2.0 drivers are installed on your computer.
 You may have to remove the third-party USB 2.0 drivers, and then install
 the Microsoft USB 2.0 driver from the Windows Update Web site.

 You can also download the update manually. To download this update
 manually:
 1. Visit the Microsoft Windows Update Web site
 (http://windowsupdate.microsoft.com).

 2. Click the Windows Update Catalog link. If the Windows Update Catalog
 link does not appear, see the following Microsoft Knowledge Base
 article:
 Q313191 You Cannot Obtain Windows XP Updates for Installation on
 Multiple Computers

 3. Click "Find driver updates for hardware devices".

 4. Click "Other hardware".

 5. Under the Manufacturer box, click Microsoft.

 6. In the Operating System box, click Windows XP Professional or Windows
 XP Home Edition.

 7. Click Search.

 8. Download the driver that is named "Microsoft Usb Driver Version
 5.1.2600.0."

 The files in this update include:

 Date Time Version Size File name
 ---------------------------------------------------------
 11-12-2001 20:19 5.1.2600.20 130,560 Usbport.sys
 01-13-2001 23:47 5.1.2600.20 52,480 Usbhub.sys
 11-15-2001 16:27 5,149 Empty.cat
 11-12-2001 21:19 5.1.2600.20 5,120 Hccoin.dll
 01-18-2002 18:16 5.1.3602.0 37,888 Msusb2ci.dll
 01-21-2002 14:06 8,106 Usb2x.cat
 01-18-2002 20:25 8,138 Usb2x.inf
 11-20-2001 23:52 5.1.2600.21 18,048 Usbehci.sys

 After you install this driver and restart your computer, the USB 2.0
 controller and device are listed correctly in Device Manager. If you do
 not install this update, the USB 2.0 device is listed and functions, but
 does not work at full USB 2.0 speed.

All the best

Alex

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LVL 5

Author Comment

by:lwinkenb
ID: 9768026
Thanks for the comments everyone.  I will give the suggestions a try.
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LVL 4

Expert Comment

by:jonnyz0109
ID: 9768582
Probably some (or maybe all) of this is above, but figured it couldn't hurt to put it again...

1) Check your motherboard's manual - does it in fact support USB 2.0?
2) If yes, check your BIOS - make sure it is set to allow USB 2.0
3) Check the connections on the MOBO.  Maybe it's possible that it has some 1.1 ports, and some 2.0 ports, and you have plugged into the 1.1
4) Try plugging a USB 1.1 device (mouse, keyboard...) and see if that works
5) If yes then the problem is USB 2.0 only
    If no, you have a problem with the port in general.  Check all connections (i.e. ground, power, etc.)
0
 
LVL 5

Author Comment

by:lwinkenb
ID: 9773806
Ok, I'm still having the same problem:

sramesh >> I have SP1 installed, and the latest BIOS Chipset drivers

adonis >> My motherboard does support USB 2.0

AlexJ >> Already ran the Intel(R) Chipset Software Installation Utility.  I also have installed all the patches that windows update gives.  I tried following your steps for installing the USB 2.0 driver manually, but I didnt see the driver listed there at the end.

jonnyz >> 
1) yes it does
2) The bios is set to enable USB 2.0
3) My motherboard does have USB 2.0 slots AND USB 1.1 slots.  My device is plugged in the 2.0 slot
4) My 1.1 devices work just fine.  My 2.0 devices work too, they just run really really slow (plus I get the message from windows saying they are plugged into a low speed hub).


I also know that the problem isnt a bad USB cable or bad device, because I tried it in another computer and it worked fine. Any other ideas?  My motherboard is an Abit IC7-MAX3 just in case that info becomes pertanent.

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Accepted Solution

by:
rairai82 earned 500 total points
ID: 9790358
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LVL 5

Author Comment

by:lwinkenb
ID: 9792028
The info in that link helped me solve the problem.  Thanks a lot :)
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