Solved

CPU load at 72%!

Posted on 2003-11-17
36
511 Views
Last Modified: 2010-04-26
I have an Intel 810 chipset, Celeron 533 MHz running Windows 98 on 256MB RAM. I ran performance tests on it at PC PitStop and found the CPU load is at 72%!
The following processes were listed as running:
MPREXE.EXE - Windows networking program
IExplore.exe - Internet Explorer
Explore.exe - Windows Explorer
DDHelp.exe - DirectX Helper program
Kernel32.dll - Windows program
MSGSRV32.exe - message server
SysTray.exe - System Tray
MMTask.tsk - Multimedia Task
I ran two different virus scans and came up clean.
I emptied cache and defragged prior to running test.
Does anybody have a clue what could be causing this kind of a load on the processor????

I have a second machine (Pentium 933 MHz) on which all of the above, plus more, are running and the CPU load is only 1%.

Help! (Please.)
SJesMe
0
Comment
Question by:SJesMe
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 14
  • 10
  • 8
  • +2
36 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9767488
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9767497
SJesMe,

Also update your windows with all the latest security patches


Thanks,
Sunray
0
 

Author Comment

by:SJesMe
ID: 9767514
Sunray, I ran two virus scans and came up clean before posting: housecall (trendmicro) and symantec.
All Windows Updates are installed.
Any other suggestions?

Thanks for your quick response.

SJesMe
0
Webinar: Aligning, Automating, Winning

Join Dan Russo, Senior Manager of Operations Intelligence, for an in-depth discussion on how Dealertrack, leading provider of integrated digital solutions for the automotive industry, transformed their DevOps processes to increase collaboration and move with greater velocity.

 
LVL 49

Expert Comment

by:sunray_2003
ID: 9767531
Have you run check for spywares.. In the list of tools I had given try spybot ,ad-aware and hijackthis to check
for unwanted spywares

Sunray
0
 
LVL 6

Expert Comment

by:akboss
ID: 9767542
SJesMe....you may have run virus checks but did you run the spyware like sunray said?

Spyware are not virus so your anti virus will not pick them up.

0
 

Author Comment

by:SJesMe
ID: 9767571
Sorry, meant to add that I did run Ad-Aware prior to running the test. It was clean at the time the test was run. But I'm going to run it again right now.

Keep thinking! :-)

Thanks
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9767582
SJesMe,

Spybot and Hijackthis are much more effective ....


Thanks,
Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9767597
SJesMe,

Also go to msconfig .. go to startup tab and disable all startup programs .. load each one and check which one might cause loading issue to start with .. Then we can explore more on that .. It might also cause issue while windows is running


Thanks,
Sunray
0
 

Author Comment

by:SJesMe
ID: 9767614
1. Would there be any conflict if I downloaded Spybot or Hijack with Ad-Aware? And which is more user friendly?

2. On Start Up the only things I have checked are System Tray and ScanReg.

Thanks again.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9767617
there will be no conflict..

run one at a time

i would say spybot is more user friendly.. but that should not prevent you from trying others

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9767622
Forgot to say once you download spybot , update it .. then run it .

You should get a list of unwanted files .. remove them .. restart the machine and check if that would help

Sunray
0
 

Author Comment

by:SJesMe
ID: 9767661
Well, I re-ran Ad-Aware and came up clean. And, like I said, the only two Start Ups I've got (msconfig) are ScanReg and SysTray.

I guess I'll download Spybot, update it, then run it - but I'll have to do it a little later.

What do you mean "get a list of unwanted files .. remove them"? What kind of unwanted files?

I'll check back in with you in about an hour +/-

Appreciate your help.

SJesMe
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9767944
SJesMe,

When you run spybot it would give you list of unwanted files and registry entries done by spyware. Read about spyware in the links I had give .. Spybot would clearly tell which are spywares.. Also it is just a guess that spywares might be acting in the background and consuming system resources..

If you run any p2p program like kazaa  uninstall it and you can feel some difference

Thanks,
Sunray
0
 
LVL 9

Expert Comment

by:buckeyes33
ID: 9767945
Spybot is really easy to use and user friendly.  When you open spybot (in advanced mode) click on the check for problems button.  It will then run through some stuff and let it do its thing.  When it is done click the fix problems.  It will then delete and fix problems for you.  There is a chance that you will have to reboot your system.  Do as it says and it will reboot and finish running and fix the problems.  
0
 

Author Comment

by:SJesMe
ID: 9768039
Thank you both, Sunray and Buckeyes. I did download Spybot, and while not quite so user friendly as Ad-Aware! it did find some additional "garbage" that Ad-Aware missed.

Nonetheless, after "fixing" those problems, I ran the PC PitStop test AGAIN (arrrggghhh) and the CPU load is still at 73%.

I am completely and 73% stumped.

Still hoping you can come up with something (wah) and very much appreciating your help.

SJesMe
0
 
LVL 9

Expert Comment

by:buckeyes33
ID: 9768147
when you ctrl-alt-del and widows task manager comes up does it too say that you are at 73%?
0
 

Author Comment

by:SJesMe
ID: 9768213
I'm not sure what you mean: when I hit ctrl-alt-del a list of my running programs comes up ... . Nothing about Windows task mgr. Where do I access that? I have task scheduler; what's task manager? Windows 98?

BTW, resources are 90% free; but that doesn't have anything to do with CPU load ... .
0
 
LVL 6

Expert Comment

by:akboss
ID: 9768434
http://www.aida32.hu/aida32.php

try downloading this and running it. It will give us some extra info on what your running.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9768526
This would give information on which process takes time

http://www.sysinternals.com/ntw2k/freeware/procexp.shtml

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9768538
When you click ctrl + alt+ del , a task manager will open ..


Click on process tab and check all the process and check the memory usage on each..

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9768542
May be keep this as last option of reinstalling windows on top of present on

Sunray
0
 
LVL 9

Expert Comment

by:buckeyes33
ID: 9768641
As sunray said when you ctrl-alt-del that is the task manager.  In windows 98 it only shows what programs are running there is no way to check CPU usage as in the newer versions of windows starting with windows ME.

try the aida program.  It is a realy neat freeware program.  I think, I am not on my computer, that you can check CPU usage with that program.  Or try this

http://www.majorgeeks.com/download209.html

0
 
LVL 9

Expert Comment

by:buckeyes33
ID: 9768653
It could just be that the PC Pitstop program is not functioning properly, this could be do to older hardware or it might not work with windows 98. but if all the programs above come back with the same data then there is something else.
0
 
LVL 9

Expert Comment

by:buckeyes33
ID: 9768676
I have to agree with sunray that if you can not find the problem that you will want to reinstall windows.  
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9768734
Buckeyes33,

Thanks for confirming what I said

Sunray
0
 

Author Comment

by:SJesMe
ID: 9768739
OK.
Buckeyes: thank you for your 7:04 post. It is true that Windows 98 only shows what programs are running with no way to check CPU usage. But with regard to your next post at 7:06, I find PitStop to be fully functionally as when I run the test on my other (newer) machine (933 MHz Pentium) with the same running functions + some more, it shows a CPU load of 1%.

Sunray: As stated above, your suggestion for TaskManager does not work with my version of Win98; however, I will try Sysinternals.com - even though I already know what's running (see my initial post).

Akboss: thank you for joining. And ditto my comment to Sunray. I will try Aida32 - even though I already know what's running.

I must say it is some consolation (however small) to know that I am no less clueless than the experts - and there is absolutely no offense intended! I was completely baffled by this; and it appears I am not alone - this is not entirely bad. :-)

I'll run both sysinternals and aida and get back to you (all) in about an hour.

Meanwhile ... keeping thinking! :-)

Gracias

0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9768763
SJesMe,

Hmm.. Long time since I have worked with windows 98 hence I may be wrong.. Right click on task bar and check if there is task manager there.. Click it and it will opent task manager
Thanks,
Sunray
0
 
LVL 9

Expert Comment

by:buckeyes33
ID: 9768777
SJesMe

Akboss: thank you for joining. And ditto my comment to Sunray. I will try Aida32 - even though I already know what's running.

Aida 32 is a hardware program.

0
 
LVL 9

Expert Comment

by:buckeyes33
ID: 9768780
oops for got to say

Aida 32 is a hardware program. It has nothing to do with the software that is running.
0
 

Author Comment

by:SJesMe
ID: 9768809
Ok. Back.

Pursuant to Buckeyes' last comment, I did not download aida.

I did, on Sunray's suggestion, download Sysinternals.

This is what I got:

Process      PID      CPU      Description      Company Name
Idle      0x0      98      System Idle Process      
KERNEL32.DLL      0xFFEFDE4D                Win32 Kernel core component      Microsoft Corporation
 MSGSRV32.EXE      0xFFE024ED            Windows 32-bit VxD Message Server      Microsoft Corporation
  mmtask.tsk      0xFFE05AC9            Multimedia background task support module      Microsoft Corporation
  EXPLORER.EXE      0xFFE04F0D                Windows Explorer      Microsoft Corporation
   PROCEXP.EXE      0xFFE2E17D      2      Sysinternals Process Explorer      Sysinternals
   SYSTRAY.EXE      0xFFE16A25            System Tray Applet      Microsoft Corporation
  MPREXE.EXE      0xFFE01A5D            WIN32 Network Interface Service Process      Microsoft Corporation

Process: Procexp Pid: FFFFFFFE

Which is not really anything I understand - other than the fact that it lists all the programs/processes running that I listed in my first post.

I'm giving up. Anybody else agree?

Sadly, but with thanks
SJesMe
0
 

Author Comment

by:SJesMe
ID: 9773403
Just to confirm: I am going to ask that this question be deleted.

Recap:
no viruses (Housecall + Symantec)
no spyware (Ad-Aware + Spybot)
no extraneous running processes/programs

Unless anyone else has any other suggestions?

SJesMe
0
 
LVL 9

Expert Comment

by:buckeyes33
ID: 9773427
you should reinstall windows.
0
 

Author Comment

by:SJesMe
ID: 9773785
Please note - after some addtional searching around, I found the following:

www.computergripes.com/Windows98.html

which seems to describe my experience almost to a "t"

Mentioned therein is the Microsoft Article Q227131 which assures frustrated users that "the problem can be safely ignored."

http://support.microsoft.com/default.aspx?scid=kb;en-us;227131

Hmphhh.

Again, confirming that I will be requesting this question be deleted.

SJesMe
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9774434
No objection... Really tested our knowledge


Sunray
0
 
LVL 2

Accepted Solution

by:
Lunchy earned 0 total points
ID: 9800451
PAQed, with points refunded (350)

Lunchy
Friendly Neighbourhood Community Support Admin
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

How can this article save you time AND money?  In just a few minutes you may discover something you didn't know existed that is easy enough for you to fix yourself!
Windows 7 does not have the best desktop search built in. This is something Windows 7 users have struggled with. You type something in, and your search results don’t always match what you are looking for, or it doesn’t actually work at all. There ar…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question