I have a project and I really need your help..
This program is to help the action desk handle complaints..
The first user interface will allow its user to specify his position..it will have two buttons (manager/employee)..
when the employee click on employee..an interface will appear and the employee will have to specify his name, id, and the problem details..he will also choose the complaint type (software/hardware) [two radio buttons]..and then send it to the manager by clicking [send] button..
After that the manager will enter his window..and he will have a list of technicians names to assign each compalint to a technician using automatic complaint number..
also the manager will be able to see (number, id, type, technicain name, date and status) for each complaint..and specify details
The program will have to show the date and calculate complaint number automatically..
Im thinking of having two lists..the manager will choose the complaint number from the first one..and choose a technician name to assign..and then all the other information will appear in a text area..
I want to ask about the best way in which I could design the manager interface and its different options..How will the manager be able to choose a complaint number, assign a technician to it..and show all the mentioned information..
Is there any other better way..? and how can I calculate the complaint number and date automatically?
waiting..and sorry if the question is too long