How to unlock a document (template)
Posted on 2003-11-18
I have a client that has created a template , is something like an agreement and when she created it she used the FORMS and lock protection, I guess for a while she did not use it, now she is ready to modify it but she is having probem with it, I see the lock but is all greyed out and can not unprotect the document, in the meantime whatever she locked can not be modified, I tried going into the tools and see if there was something I could reset there, nothing seemed to help, I tried various things even reinsatllling Word without avail, she has a windows 2000 OS with Office XP and she has the latest service pack, why is not allowing her to unlock the protected document.
Any help would be really appreciated.
Thanks for your support.