Our customer support department head wants to give his employees access to our network from the outside from anywhere in the world. Solution: VPN However, after the guys connect to our network, they want the ability to remotely control our support systems and use them to create another VPN tunnel into some of our customers networks to troubleshoot our products. Problem: when the vpn tunnel is created into the customer site, the vpn tunnel created to remotely control the support machines is lost.
The company is small, so we're looking for a low-cost solution. I know there are all sorts of things wrong with the way we are going about this, but I thought I would pick your brains for suggestions.