Solved

Unable to read portions of e-mail from Korea

Posted on 2003-11-18
6
240 Views
Last Modified: 2010-04-08
One of my clients has a friend in Korea.

Often, when my client receives e-mail from Korea, two things happen:

1.  Some of the message displays as "garbage" characters like the infamous "empty box".

2.  When my client tries to reply, Outlook is unable to interpret the sender's address and cannot compose a reply.

Any ideas?

Thanks!

-Van
0
Comment
Question by:vknowles
  • 3
  • 2
6 Comments
 
LVL 23

Expert Comment

by:slink9
ID: 9779439
You may want to uninstall and reinstall the Korean language set.  It is most likely corruption being introduced along the way.  If that is the case, there is nothing to do except change ISPs and hope that it forces a different route.
0
 
LVL 1

Author Comment

by:vknowles
ID: 9780283
My client does not have the Korean language set installed.

Do you think that would help?

Thanks!
0
 
LVL 23

Expert Comment

by:slink9
ID: 9780354
I would think it would be necessary unless the Korean sender is using the US English language set on his computer.
0
 
LVL 1

Author Comment

by:vknowles
ID: 9780498
Well, the messages always come with some text in English and usually some garbled text (and usually the sender's address is garbled).

So I guess I can have my client try to install the Korean language set... but do they have to buy the Office Proofing Tools, or how do they get it?

Thanks!

-Van
0
 
LVL 23

Accepted Solution

by:
slink9 earned 250 total points
ID: 9781778
That would be installed from the OS CD.  It should be on the CD or may need to be downloaded from www.microsoft.com
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Read this checklist to learn more about the 15 things you should never include in an email signature.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now