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Unable to read portions of e-mail from Korea

Posted on 2003-11-18
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Last Modified: 2010-04-08
One of my clients has a friend in Korea.

Often, when my client receives e-mail from Korea, two things happen:

1.  Some of the message displays as "garbage" characters like the infamous "empty box".

2.  When my client tries to reply, Outlook is unable to interpret the sender's address and cannot compose a reply.

Any ideas?

Thanks!

-Van
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Question by:vknowles
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Expert Comment

by:slink9
ID: 9779439
You may want to uninstall and reinstall the Korean language set.  It is most likely corruption being introduced along the way.  If that is the case, there is nothing to do except change ISPs and hope that it forces a different route.
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Author Comment

by:vknowles
ID: 9780283
My client does not have the Korean language set installed.

Do you think that would help?

Thanks!
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Expert Comment

by:slink9
ID: 9780354
I would think it would be necessary unless the Korean sender is using the US English language set on his computer.
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Author Comment

by:vknowles
ID: 9780498
Well, the messages always come with some text in English and usually some garbled text (and usually the sender's address is garbled).

So I guess I can have my client try to install the Korean language set... but do they have to buy the Office Proofing Tools, or how do they get it?

Thanks!

-Van
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Accepted Solution

by:
slink9 earned 250 total points
ID: 9781778
That would be installed from the OS CD.  It should be on the CD or may need to be downloaded from www.microsoft.com
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