Unable to read portions of e-mail from Korea

One of my clients has a friend in Korea.

Often, when my client receives e-mail from Korea, two things happen:

1.  Some of the message displays as "garbage" characters like the infamous "empty box".

2.  When my client tries to reply, Outlook is unable to interpret the sender's address and cannot compose a reply.

Any ideas?

Thanks!

-Van
LVL 1
vknowlesAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

slink9Commented:
You may want to uninstall and reinstall the Korean language set.  It is most likely corruption being introduced along the way.  If that is the case, there is nothing to do except change ISPs and hope that it forces a different route.
0
vknowlesAuthor Commented:
My client does not have the Korean language set installed.

Do you think that would help?

Thanks!
0
slink9Commented:
I would think it would be necessary unless the Korean sender is using the US English language set on his computer.
0
vknowlesAuthor Commented:
Well, the messages always come with some text in English and usually some garbled text (and usually the sender's address is garbled).

So I guess I can have my client try to install the Korean language set... but do they have to buy the Office Proofing Tools, or how do they get it?

Thanks!

-Van
0
slink9Commented:
That would be installed from the OS CD.  It should be on the CD or may need to be downloaded from www.microsoft.com
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.