Primary master hard disk fail message

Hi Everyone:

       I recently received a replacement hard drive from the Maxtor Corporation for a drive which failed the S.M.A.R.T Test using the Maxtor Diagnoistic software.  Upon receiving the new, replacement drive, I installed it and started the pc.  To my surprise, I ran into some serious problems.  Once odd thing I noticed was how the harddrive was identified by the BIOS.  The screen showed the Primary Master ad Ed@t and a lot of $ and @ symbols where it displayed Maxtor and the model number.  After all of the IDE devices where shown on the screen, I go an error message indicating the following:  Primary master harddisk fail.  

         It is almost as if the replacement drive is also bad.  
Or, could I possibly be doing something wrong?  

        Any suggestions and tips will certainly be appreciated on this one.  I really do not  know what directiion to go in.

       George
GMartinAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

philby11Commented:
this sounds like you have a corrupted PCB on the drive.
this is the controller card on the bottom of the drive.
If this is a replacement then I would act immediately to have the replacement replaced !
As it is a new drive there is no point trying to fix it just have swapped.
good luck
0
philby11Commented:
George was it shipped to you or did you pick it up?
If it was shipped I would change couriers ......just in case
0
Adrian DobrotaNetworking EngineerCommented:
Hi George.
  If I were you I'd check the IDE cable (switch with the secondary's cable) and then check for kneed pins on the drive. Probably none will prove to be the issue, so the bad news is that was the only things you could check so ...BAD news : failing drive.  Good news: is still under warranty.

Good Luck

Kronos
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
How do you know if your security is working?

Protecting your business doesn’t have to mean sifting through endless alerts and notifications. With WatchGuard Total Security Suite, you can feel confident that your business is secure, meaning you can get back to the things that have been sitting on your to-do list.

asurada2003Commented:
Send the hdd back for warranty again.
I think they have send u a not working HDD also.
Make a complain.
0
nettowaCommented:
hi George,

you should go to for the warranty. i'm sure you get a faulty HDD. was it new HD or old?? anyway you could not fix the HD and could not be fix yourself. send it back for warranty, if your warrannty is out, then get a new one.
sorry if it is hard on you, but the HD is ' KO '

regards
0
Huseyin1Commented:
Hi

You can run some tests to see if the drive is bad, bad this is pointless if the HDD is not connected correctly or something else. Check the jumper on the back of the HDD, try changing the IDE cable and/or moving the HDD to another channel just to test it, put it as the master on the secondary controller.

H
0
koenmaCommented:
they may be, right try swapping with the cd drive cable, maybe a controller issue...

or if possible, try formatting using your os cd... it may not be formatted, does it say primary hdd not found or is it another error?

try also removing the cd drive completely as well
0
GMartinAuthor Commented:
Hi Everyone:

       I "think" I have found the culprit.  But, I need a little more follow up before continuing.  Basically, Maxtor Corporation says the HDD requires an Ultra IDE Cable (80 wire IDE cable).  At this point, I feel a little nervous because the cable connected to this drive appears to be a 40 pin IDE cable.  Did I possibly damage this replacement drive by connecting the 40 pin IDE cable to it?
And, secondly, what about IDE motherboard controller issues? Will the Primary Master Controller on the the motherboard be compatiable with the Ultra IDE Cable?  

      Any follow information will certainly be appreciated to this post.  

      Thank you

      George
0
philby11Commented:
Yeah George the 80 pin lead is a standard IDE plug fitting.
It will fit the Mobo & the HDD & no you haven't done any damage to the drive by hooking it up with  a 40 pin.
But i would be amazed if this is the problem. I have installed drives of all types & I have never seen a 40 pin lead cause your error.
This is usually what happens when the PCB is not "tuned " to the drive platten properly.
Anyway I hope it works for your sake
0
Adrian DobrotaNetworking EngineerCommented:
George ... unless you damaged the pins (by not plugging the cable carefully) , there's nothing that can damage the drive. 80 conductor or 40 conductor cable, doesn't matter, it shouldn't fail. What if you RMA the drive? since I don't think you damaged it.
0
GMartinAuthor Commented:
Hi Everyone:

       I am trying to run PowerMax, but, I am unable to boot from the floppy despite of the fact that the first boot device is selected as "a".  I have not tried running the HDD from the Secondary Master Controller yet.  I will try this out tonight.  Even if the Primary Master Controller is bad, I am thinking I should still be able to boot from a floppy.  This part is confusing.  After all, the PowerMax software needs to be run on this replacement HDD.

       Any thoughts on why I can't boot from the floppy and run PowerMax will greatly be appreciated.  

       Thank you.

       George
0
Adrian DobrotaNetworking EngineerCommented:
What do you mean by unable to boot from floppy? What's the err message?
Is it possible that the controller to be bad? Wasn't it working before?
0
GMartinAuthor Commented:
Hi Everyone:

      I finally got rid of the mislabeling of the HDD by BIOS when I switched the connection from Primary Master to Secondary Master of the motherboard to the HDD.  Now, at this point, I need to prep the HDD by creating a partition, formating the HDD, and loading the OS with drivers.  Unfortunately, at this point, I can not get the IDE cable to stretch from the HDD to the CDROM.  In any case, I will open this concern on a new question.

     Thanks again everyone for your help.

     George
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.