Veritas Login Failure

After a recent change to the administrator password on a backup server, the Backup Exec software prompts for with a Connect to Server box.  This bos requires server name, user name, password, and domain.  I have tried every combonation I can think on with no luck, I have even changed the password back and that didn't work.  Any help would be great

Thanks,

Paul
pjlushAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Pete LongTechnical ConsultantCommented:
try right clicking the Veritas Icon while holding shift, and "run as" the backup user

Pete
0
sirbountyCommented:
Try changing your BE services to local system account - apply and then change back to domain credentials.
0
sirbountyCommented:
Is it also possible that you have multiple servers and the many attempts to use 'the old password' have caused the account to become locked out?
0
Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

zefiroCommented:
This is almost always caused because one of the backup exec services has not started.  Go to Administrator Tools-->Services and verify that the Backup Exec Services are 'started'.  The primary one you are concerned with is Backup Exec Server service, but you will want to make sure that any of the services set to Automatic are also started (should be all or all but one of the group)  If it is not started, Right-click on it and attempt to start it.  If it fails, double-click on it-->go to the logon tab--type and confirm the new password (even if you think you have already done it once).  Attempt to start the service.  If it succeeds, great. . .if it fails because another service could not be started, you will have to go into EVERY Backup Exec service listed and type in the new password.  (While you are in services, you may want to check to see if any other service needs the same love.

If this doesn't work, please post back with more info on the symptoms.  Also, I posted some links below about changing passwords that may help.

You will first want to check to make sure you changed the logon creds of your BackupExec services as sirbounty mentioned or go here  http://seer.support.veritas.com/docs/191101.htm for step-by-step on NT and 2000 servers.





0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
snowsurferCommented:
sirbounty has got it pretty close.  Your account the backup exec is using is the Administrators account.  If you go into services you will see what account it is using, you have to scroll to the right.  You can simply reset the password right there on all of the backup exec services.  What I suggest is create a service accont.  Make an account called backup or something else, call it elephant if you want, it really doesnt matter, then assign the correct permissions

http://seer.support.veritas.com/search_forms/SearchFrame.asp?SearchTerm=permissions%20needed%20for%20service%20account&Path=seer%2esupport%2everitas%2ecom%2fdocs%2f231682%2ehtm

In order for Backup Exec for Windows NT to have permission to backup other computers and resources, it must be part of the Administrators group and (if part of a domain), the Domain Admins group. Additionally, it also needs to have an additional role: Log On as a Service. This allows the Backup Exec Service Account to attach to resources that require authentication (like SQL and remote hard drives), while no one is logged onto the backup server. It performs a log on to the resources "as a service".

To verify and/or add the Log On as a Service Right in Microsoft Windows NT 4.0, please perform the following:
1. Go to Start > Programs > Administrative Tools (common)> User Manager for Domains.
2. Choose Policies from the menu bar (Figure 1.)
Figure 1
 

3. Verify that the Show Advanced User Rights box in the lower left-hand corner is checked
4. Click on the down arrow and choose: Log On as a Service
5. Under Grant To: verify that the Backup Exec Service Account name is in the white box (Figure 2.)
Figure 2
 

6. If not, choose Add (Figure 3.)
Figure 3
 

7. Locate the Backup Exec Service Account, add it, and choose OK


To verify and/or add the Log On as a Service Right in Microsoft Windows 2000, please perform the following:

1. Go to Start > Settings > Control Panel > Administrative Tools (Figure 4)
Figure 4
 

2. Go to: Local Security Policy (Figure 5)
Figure 5
 

3. Under Tree; select and open the folders: Local Policies > User Rights Assignment
4. On the right hand side, locate: Log On As a Service and double-click on it (Figure 6)
Figure 6
 

5. Verify that the Backup Exec Service account appears under Assigned To:
6. If it does not appear; add it and select OK (Figure 7)
Figure 7
 

After completing the above steps, the Backup Exec Service Account will have the Log On as a Service right.
0
sirbountyCommented:
To extend beyond this - we have resolved several recent 'quirks' with Backup Exec in a domain environment by simply using the Local System account (in each of the services).  That may also be an option for you and would eliminate the password problem altogether. . .
0
jdbaron25jdsCommented:
Thanks to everyone on this post.  It really helped me out.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 2000

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.