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Exchange server DOWN

Posted on 2003-11-19
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Last Modified: 2010-03-05
I am having a problem with my exchange server. It appears that last night sometime the server dropped the storage device, now I am unable to mount the store...the error I get is as follows:

The store could not be mounted because the Active Directory information was not replicated yet. You can either:
  - Press Cancel and mount the store later from its context menu or,
  - press Retry to let the Exchange System Manager keep trying to mount the store for you

Whats going on...it also appears that the STORE.exe and INETINFO.exe are increasing very quickly.

Any ideas?
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Question by:duemes
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Author Comment

by:duemes
ID: 9782414
Some other info:

Microsoft Exchange System Attendant nor the Microsoft Exchange MTA Stacks isnt able to start in the services applet

I have rebooted serveral times still with no luck....

AAAHHHHHH!!!
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 9782435
database is corrupted, most likely. Just stop the Exchange services, and run eseutil /mh against the priv1 and pub1, post the results here

d
0
 

Author Comment

by:duemes
ID: 9783159
PRIV1.edb:

Initiating FILE DUMP mode...
       Database: d:\Program Files\Exchsrvr\MDBDATA\priv1.edb

        File Type: Database
   Format ulMagic: 0x89abcdef
   Engine ulMagic: 0x89abcdef
 Format ulVersion: 0x620,9
 Engine ulVersion: 0x620,9
Created ulVersion: 0x620,9
     DB Signature: Create time:10/24/2003 01:06:21 Rand:5487950 Computer:
         cbDbPage: 4096
           dbtime: 678839 (0-678839)
            State: Clean Shutdown
     Log Required: 0-0
   Streaming File: Yes
         Shadowed: Yes
       Last Objid: 3965
     Scrub Dbtime: 0 (0-0)
       Scrub Date: 00/00/1900 00:00:00
     Repair Count: 0
      Repair Date: 00/00/1900 00:00:00
  Last Consistent: (0x2A,2055,7A)  11/19/2003 17:28:43
      Last Attach: (0x28,23BD,16)  11/19/2003 17:01:49
      Last Detach: (0x2A,2055,7A)  11/19/2003 17:28:43
             Dbid: 1
    Log Signature: Create time:10/24/2003 01:00:05 Rand:5111637 Computer:
       OS Version: (5.0.2195 SP 3)

Previous Full Backup:
        Log Gen: 16-16 (0x10-0x10)
           Mark: (0x10,224E,142)
           Mark: 11/05/2003 13:14:08

Current Incremental Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current snapshot backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

     cpgUpgrade55Format: 0
    cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

Operation completed successfully in 3.686 seconds.


PRIV1.stm:

Microsoft(R) Exchange Server(TM) Database Utilities
Version 6.0
Copyright (C) Microsoft Corporation 1991-2000.  All Rights Reserved.

Initiating FILE DUMP mode...
       Database: d:\Program Files\Exchsrvr\MDBDATA\priv1.stm

        File Type: Streaming File
   Format ulMagic: 0x89abcdef
   Engine ulMagic: 0x89abcdef
 Format ulVersion: 0x620,9
 Engine ulVersion: 0x620,9
Created ulVersion: 0x620,9
     DB Signature: Create time:10/24/2003 01:06:21 Rand:5487950 Computer:
         cbDbPage: 4096
           dbtime: 0 (0-0)
            State: Clean Shutdown
     Log Required: 0-0
         Shadowed: Yes
       Last Objid: 0
     Scrub Dbtime: 0 (0-0)
       Scrub Date: 00/00/1900 00:00:00
     Repair Count: 0
      Repair Date: 00/00/1900 00:00:00
  Last Consistent: (0x2A,2055,7A)  00/00/1900 00:00:00
      Last Attach: (0x28,23BD,16)  00/00/1900 00:00:00
      Last Detach: (0x0,0,0)  00/00/1900 00:00:00
             Dbid: 0
    Log Signature: Create time:10/24/2003 01:00:05 Rand:5111637 Computer:
       OS Version: (5.0.2195 SP 3)

Previous Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Incremental Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current snapshot backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

     cpgUpgrade55Format: 0
    cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

Operation completed successfully in 2.753 seconds.

PUB1.edb:

Microsoft(R) Exchange Server(TM) Database Utilities
Version 6.0
Copyright (C) Microsoft Corporation 1991-2000.  All Rights Reserved.

Initiating FILE DUMP mode...
       Database: d:\Program Files\Exchsrvr\MDBDATA\pub1.edb

        File Type: Database
   Format ulMagic: 0x89abcdef
   Engine ulMagic: 0x89abcdef
 Format ulVersion: 0x620,9
 Engine ulVersion: 0x620,9
Created ulVersion: 0x620,9
     DB Signature: Create time:10/24/2003 13:59:13 Rand:1467424 Computer:
         cbDbPage: 4096
           dbtime: 61072 (0-61072)
            State: Clean Shutdown
     Log Required: 0-0
   Streaming File: Yes
         Shadowed: Yes
       Last Objid: 227
     Scrub Dbtime: 0 (0-0)
       Scrub Date: 00/00/1900 00:00:00
     Repair Count: 0
      Repair Date: 00/00/1900 00:00:00
  Last Consistent: (0x2A,205C,10E)  11/19/2003 17:28:49
      Last Attach: (0x28,23BD,EA)  11/19/2003 17:01:49
      Last Detach: (0x2A,205C,10E)  11/19/2003 17:28:49
             Dbid: 2
    Log Signature: Create time:10/24/2003 01:00:05 Rand:5111637 Computer:
       OS Version: (5.0.2195 SP 3)

Previous Full Backup:
        Log Gen: 16-16 (0x10-0x10)
           Mark: (0x10,224E,142)
           Mark: 11/05/2003 13:14:08

Current Incremental Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current snapshot backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

     cpgUpgrade55Format: 0
    cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

Operation completed successfully in 2.444 seconds.

pub1.stm:

Microsoft(R) Exchange Server(TM) Database Utilities
Version 6.0
Copyright (C) Microsoft Corporation 1991-2000.  All Rights Reserved.

Initiating FILE DUMP mode...
       Database: d:\Program Files\Exchsrvr\MDBDATA\pub1.stm

        File Type: Streaming File
   Format ulMagic: 0x89abcdef
   Engine ulMagic: 0x89abcdef
 Format ulVersion: 0x620,9
 Engine ulVersion: 0x620,9
Created ulVersion: 0x620,9
     DB Signature: Create time:10/24/2003 13:59:13 Rand:1467424 Computer:
         cbDbPage: 4096
           dbtime: 0 (0-0)
            State: Clean Shutdown
     Log Required: 0-0
         Shadowed: Yes
       Last Objid: 0
     Scrub Dbtime: 0 (0-0)
       Scrub Date: 00/00/1900 00:00:00
     Repair Count: 0
      Repair Date: 00/00/1900 00:00:00
  Last Consistent: (0x2A,205C,10E)  00/00/1900 00:00:00
      Last Attach: (0x28,23BD,EA)  00/00/1900 00:00:00
      Last Detach: (0x0,0,0)  00/00/1900 00:00:00
             Dbid: 0
    Log Signature: Create time:10/24/2003 01:00:05 Rand:5111637 Computer:
       OS Version: (5.0.2195 SP 3)

Previous Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Incremental Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current Full Backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

Current snapshot backup:
        Log Gen: 0-0 (0x0-0x0)
           Mark: (0x0,0,0)
           Mark: 00/00/1900 00:00:00

     cpgUpgrade55Format: 0
    cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

Operation completed successfully in 2.543 seconds.





ANY IDEAS???


0
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LVL 24

Expert Comment

by:David Wilhoit
ID: 9783203
what shows in the logs, app and sys, when you try to start the exchange services? Set the system attendat to disabled, and reboot this server. then start the services 1 at a time, if you would.

D
0
 

Author Comment

by:duemes
ID: 9783265
to update you Kidego I found out when I first posted this question that my D drive where exchange sits was full - i deleted some files which made it about 1.5 GB free, but the inetinfo.exe and store.exe are still climbing so fasst...

should i still do what you said in your 5:43PM time stamp comment?
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 9783410
if it's still climbing, yes, because you may have a looping message, or something is scanning your store...you get the picture. Are logs being created every minute or so?? check the timestamps...

D
0
 

Author Comment

by:duemes
ID: 9783734
Kidego:

Without starting any service inetinfo.exe is already at 26,424

Maybe it isnt the exchange server that's a problem

Any idea?
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 9784199
well, your metabase could be corrupt, I'd really like to see if there are any events in the log. Is the processor going nuts? How is your external storage attached to this server?

D
0
 

Author Comment

by:duemes
ID: 9784730
Since the last reboot of this server I am receiving the following errors:

The server was unable to add the virtual root '/public' for the directory 'M:\MYDOMAINNAME.com\Public Folders' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

The server was unable to add the virtual root '/Exchange' for the directory 'M:\MYDOMAINNAME.com\MBX' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

The server was unable to add the virtual root '/Exadmin' for the directory '\\.\BackOfficeStorage' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

The service could not bind instance 1.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

The server was unable to add the virtual root '/' for the directory '/Internet Newsgroups' due to the following error: The parameter is incorrect.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.


Any thoughts?
0
 

Author Comment

by:duemes
ID: 9784734
How is your external storage attached to this server?
--In what sense? External Storage - like what?
0
 

Author Comment

by:duemes
ID: 9784737
NOTE: This has happened before, but all I did was totally wipped out everything then repplied everything (IIS, Exchange), but if this is going to keep happening - there's got to be a fix..

0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 9784870
restart the default website, and refresh the view, provided all the IIS services are started. The Exchange virtual diretories should show as "up" then.

What I asked about the storage, was what kind do you have. You said it "dropped" storage last night, so I assumed it was attached or external to the server itself.

D
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 9784873
restart the default website, and refresh the view, provided all the IIS services are started. The Exchange virtual diretories should show as "up" then.

What I asked about the storage, was what kind do you have. You said it "dropped" storage last night, so I assumed it was attached or external to the server itself.

D
0
 

Author Comment

by:duemes
ID: 9788151
Kidego:

Without doing anything this morning I looked at your post and then got onto the server and now inetinfo.exe is down to about 3,000 whats going on.

As for the external storage all I was saying was that the my mounted drives were not mounted any more. That's all.

duemes
0
 

Author Comment

by:duemes
ID: 9788209
Kidego:

The reason that inetinfo.exe was so low this morning is because last night I stopped w3svc which in turned stopped the smtp service....so I restarted the w3svc service and then all hell broke loose inetinfo.exe climbed up sooooo fast...so the problem appears to be with SMTP service....

Any ideas?
0
 

Author Comment

by:duemes
ID: 9788249
Kidego:

I think this is what I have: http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_20782633.html?query=smtp+inetinfo.exe+memory&searchType=topic

Any way of helping me with this - in getting my Exchange server back up????
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 9789375
Bring it back up, go into the
ESM, and then pause the SMTP virtual server

http://support.microsoft.com/default.aspx?scid=kb;en-us;251087

Follow the suggestions from the article you found. Enumerate and delete all unwanted spam, without NDRs. Let me know how it goes...

D
0
 

Author Comment

by:duemes
ID: 9789989
should all the services be turned back on???
0
 

Author Comment

by:duemes
ID: 9790321
well I rebooted the server and with that the SMTP virtual server's entries were flushed...

BUT the INETINFO and STORE service is still ramping up.

Any idea?

duemes
0
 
LVL 24

Accepted Solution

by:
David Wilhoit earned 2000 total points
ID: 9790545
check the queues, you got a lot of mail stting there? If so, have you changed something so that your server ended up open for relay? Sounds that way...

d
0
 

Author Comment

by:duemes
ID: 9791651
It appears when I go to ESM/Servers/MYSERVER/Protocols/SMTP/Default SMTP Server/Queues there are NO queues listed. Weird? Should this be that way?

I imagine there are hundreds apon thounds of messages waiting to be sent out, but I can not check that....

Any idea?

duemes
0
 

Expert Comment

by:glenvandercolff
ID: 13437362
My exchange server is down,every time i try to mount the store i get the database file in this store are in consistent id no:c1041739
0

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