Solved

Print Spooler error

Posted on 2003-11-19
8
13,998 Views
Last Modified: 2013-12-28
We have a Win NT 4 Server w/ SP6a. When we try to start or stop the printer spooler the following error appears;

spoolss.exe - Entry Point Not found.

The procedure entry point GetPrinterA could not be located in the dynamic link library SPOOLSS.dll.

We replaced the localspl.dll, spoolss.dll and spoolss.exe as suggested  by Microsofts Knowledge Base. However, it did'nt fix the problem.

Any suggestions?

Thanks,

-Laz
0
Comment
Question by:Lbello
8 Comments
 
LVL 83

Expert Comment

by:oBdA
ID: 9782747
Did you indeed replace them from the NT4 installation disk, as suggested in the article? Then that might be your problem.
Unpack the service pack with -x (or open it in WinZip) and replace the files again with the ones found in the service pack.
0
 

Author Comment

by:Lbello
ID: 9782912
Yes we did! We found the solution, however. In the Print\Spooler folder where jobs that did not print. Once we deleted the jobs we where able to stop and start the service and our users can now print.
0
 
LVL 83

Expert Comment

by:oBdA
ID: 9783003
Then don't forget to post at Community Support to have your points refunded ;)
0
 

Accepted Solution

by:
PashaMod earned 0 total points
ID: 9792745
Question closed and points refunded

PashaMod
Cs Moderator
0
The problems with reply email signatures

Do you wish that you could place an email signature under a reply? Well, unfortunately, you can't. That great Exchange/Office 365 signature you've created will just appear at the bottom of an email chain. What a pain! Is there really no way to solve this? Well, there might be...

 

Expert Comment

by:Spectre71
ID: 10468905
This problem seems to have been mis-diagnosed by both Microsoft and HP.  The problem that causes this is the HP printer monitor.  The way to resolve the problem is to open the registry in the following:

HKey Local Machine\SYSTEM\CurrentControlSet\Control\Print\Monitors.

Delete the key for "HP Master Monitor".

This will resolve the problem.
0
 

Expert Comment

by:sbooi
ID: 11491760
After deleting this key
HKey Local Machine\SYSTEM\CurrentControlSet\Control\Print\Monitors.

Delete the key for "HP Master Monitor".

What will be the impact? Any impact to TCP/IP Printing Service?
0
 

Expert Comment

by:Spectre71
ID: 11493443
There is no impact on the actual printer service.  ALl continues to work well.
What i do assume though, is that the Monitoring Utility probably stops working.  I don't use this utility anyway, so this was not an issue to me.
Since I removed the entry in the registry, i have not investigated this issue any further, because once things are working, I tend to leave them alone.
Pity I didn't get the points for this.
0
 
LVL 3

Expert Comment

by:thewordthe
ID: 11702581
Thanks guys, this was a helpful. A further comment might help others?

The error entitled [spoolsv.exe - Entry Point Not Found] and message [The procedure entry point GetPrinterA could not be located in the dynamic link library SPOOLSS.dll] was preventing users at a remote office printing through CITRIX. The Print Spooler Service kept crashing, and users were unable to connect to printers through their CITRIX desktop.

I renamed the registry entries to begin with, no joy, and I deleted them, again no joy. However, whilst they were deleted I went to M:/WINNT/System32/spool/Printers folder and deleted all the files in there. I then went through the entire list of CITRIX printers form the Server and made sure that there were no documents waiting to be printed, deleted the ones that I found. Then I started and stopped the spooler service, and reset the CITRIX sessions. This time when the users went into CITRIX, the print devices attached to their clients became available, they were able to print and the spoolsv.exe error did not re-occur

So really a combination of what the other guys said, but for CITRIX administrators
 
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
testing sql16 on win10 vs OS16 2 35
Bios question 14 33
How to obtain Administrator permission when you are the Administrator 6 66
Why pdf file doesn't open ? 7 46
NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now