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Unable to deliver the message due to a communications failure

Posted on 2003-11-20
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Last Modified: 2007-12-19
I'm the network admin to a corp. and the problem I'm having is I'm able to send email through or exchange 5.5 server but certain email addresses when sent to are unable to delivered. I checked to see if we have a reverse dns and it has been added since we didn't have one through our ISP any more info need please let me know
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Question by:randtaraad
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by:randtaraad
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Thanks ... sorry I'm new to this forum.
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by:ydirie
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This sounds like DNS issue. If U are using Exchange server 5.5, make sure U are using good and reliable DNS.
and I would check to see if your domain is open to relay. Please check to see if your domain is on the blacklist.

Let me know if U need how to check if the dns you r using is reliable dns

good luck

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by:randtaraad
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if you wouldn't mind giving me some tips that would be very helpful. I kinda figured that it could be a dns. Issue like I said I checked for a reverse DNS since some email servers won't accept email with out one but the funny thing is that it worked a couple of weeks ago just find I tried to trace where the problem was but I can't seem to find it we have 2 servers running nt server one the wins and exchange server the other the DNS and file server ... thanks
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by:ydirie
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here

start>run> and type cmd and ENTER
at the command prompt type

nslookup ENTER
type this " Server space the external DNS server U using

i.e server 192.168.1.20 then enter
set q=mx ENTER

type the domain you are sending the email to ..

It should resolve to their MX record

If it does not work, then you have DNS issues

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by:randtaraad
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if that doesn't work what do you think could be wrong with the DNS?
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by:Icetoad
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is there anyway you can put in the entire failure message?

Alot of anti-spam servers poping up around the net... might be something from one of them.
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Author Comment

by:randtaraad
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>  -----Original Message-----
> From:       System Administrator  
> Sent:      Thursday, November 20, 2003 3:15 PM
> To:      'rick.thompson@coach-equipment.com'
> Subject:      Undeliverable: test
>
> Your message did not reach some or all of the intended recipients.
>
>       Subject:      test
>       Sent:      11/20/2003 3:15 PM
>
> The following recipient(s) could not be reached:
>
>       'rick.thompson@coach-equipment.com' on 11/20/2003 3:15 PM
>             Unable to deliver the message due to a communications failure
>       The MTS-ID of the original message is: c=US;a= ;p=Romeo
> RIM;l=SIDEWINDER-031120201430Z-94
>
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by:randtaraad
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I tried emailing it from other workstations and also from home I can email from home through my email at Atumus but I can't through my work email nor can any other employee in side the building
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by:Icetoad
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These are the mail servers for that domain:

coach-equipment.com      21600       MX  5      mx4.business.mindspring.com
coach-equipment.com      21600       MX  5      mx5.business.mindspring.com
coach-equipment.com      21600       MX  5      mx1.business.mindspring.com
coach-equipment.com      21600       MX  5      mx2.business.mindspring.com
coach-equipment.com      21600       MX  5      mx3.business.mindspring.com


Ok, do this, from your work email server:

C:\telnet mx4.business.mindspring.com 25

You will connect, but it takes a minute for their server to respond for some reason, probably to delay spammers.

Next do this, it will respond after each command, so pay attention to what it says:

helo user
mail from: <you@yourdomain.com>
rcpt to: <rick.thompson@coach-equipment.com>
data
some text or whatever you want to type... i like to bang on the keyboard or type test then you do a dot on a single line by itself like so
.

At this point it should say mail queued for delivery.  Being your are having issues, i bet you dont make it to this point.
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ydirie earned 500 total points
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Check your Event log, you should be getting warning errors. Please send me what the errors are.

here another article that talks about it

http://www.cryer.co.uk/brian/windows/trbl_nt_exc_utdtmdtacf.htm

When you ping your own server, what does it respond to? Does it respond to

ping test    

test.yourdomain.com

or

ping test

test (the IP address)

your exchange server NIC card DNS settings, what are the orders of your DNS server

Internal DNS followed by external DNS or vise versa

This is all I am assuming you have one exchange server

your problem is nothing but lasy DNS somewhere...please do these tests above and let me know
Cheers
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by:randtaraad
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thanks for your help so far I'm going to try and see where it all leads I'll keep you posted thanks for your help thus far
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Author Comment

by:randtaraad
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thanks for all your help guys I'm glad I finally have this issue solved
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Expert Comment

by:scwildcat113217
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Hey I am having the same exact problem, how did he resolve the problem?
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