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Unable to perform synchronization on Sony Clie

Posted on 2003-11-20
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Last Modified: 2010-05-18
Hello,

I am having a couple problems with a Sony Clie PEG-SJ22 handheld performing synchronization with a Windows XP Professional Computer.  When I go to do a HotSync on the PDA, the following dialog box comes up on the PC:

"The desired user has not been configured in the Intellisync for Sony CLIE application."

When I go to look for Intellisync on the Start Menu, there's a folder called Intellisync Lite.  In there is a program called Intellisync Configure.  When I run that program I cannot find any option to specify the user, so I don't know how to make this error go away.

I did try uninstalling and reinstalling the Clie Desktop. When I did this I was able to select the user's name during install.  Performing a hotsync produced the following error dialog:

"Unable to load synchronization DLL; select OK on configuration dialog."

This error dialog comes up four times during the synchronization.  When I went back into the Clie desktop install program I selected the "Repair" option, after the completion of which and a subsequent attempt to synchronize I got the first error--"The desired user has not been configured in the Intellisync for Sony CLIE application."

Could anyone please help me here?  This user's PDA is essentially useless unless this problem is solved.

Thanks,

John Sheppard
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Question by:John_Sheppard
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Bob Stone earned 500 total points
ID: 9807704
Dunno if this will help, from Sony site or try DLing a new copy of the Clie Desktop;

http://www.iq.sony.com/srvs/conversation/externalredirect.asp?src=swupd&modelnum=PEGSJ22&prodid=10082&q=The%20desired%20user%20has%20not%20been%20configured%20in%20the%20Intellisync%20for%20Sony%20CLIE%20application.&browser=msie&ver=6&res=low

Follow this procedure to configure the PumatechTM Intellisync® Lite software.

On the computer, start the Intellisync Configure utility.
In the Users window, click to select the desired user name and then click the OK button.
NOTE: If only one user account exists, the Users window will not appear and a user will not need to be selected. If this is the case, the utility will open directly to the Intellisync - Configuration window.

In the Intellisync - Configuration window, under Sony CLIÉ Applications:, click to select the application to configure.
Click the Choose button.
In the Choose Translator window, click to select the name of the desired translator.
Click the OK button.
In the Intellisync - Configuration window, click the OK button.
 



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Author Comment

by:John_Sheppard
ID: 9821116
Downloading and reinstalling the Palm desktop plus reinstalling and configuring Intellisync seems to fix the problem.  Thanks for your help.

John
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LVL 9

Expert Comment

by:Bob Stone
ID: 9821323
Glad to help =o)

Thanks
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