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Out Box Not Emptying

Posted on 2003-11-20
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Last Modified: 2010-04-08
Using XP Home and Outlook Express, messages with attachments are not going to sent mail.  They stay in the out box.  The recipient however, does receive the email.  It only happens if there is an attachment.This happens regardless of what account I send from.  I've deleted the account and started from scratch, but still have the same problem. This just started happening today.  Steve
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Question by:swis
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9 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9794145
Dear swis,

Check this

http://support.gci.net/kb/kb79

Thanks,
Sunray
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sunray_2003 earned 250 total points
ID: 9794156
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LVL 24

Expert Comment

by:shivsa
ID: 9794222
u might be having some damaged folders. in this case it may be outbox.
try to find some files like outbox.dbx, delete this file.
and restart the outlook.
everything should be ok by now.
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LVL 97

Expert Comment

by:war1
ID: 9794233
Greetings, swis!

Did you have a recent update of Internet Explorer and Outlook Express?  If so, uninstall it. Perform a system restore to day when sending mail with attachment worked.

How to Restore Windows XP to a Previous State (System Restore)
http://www.microsoft.com/windowsxp/pro/using/itpro/managing/restore.asp

Best wishes, war1
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Expert Comment

by:sunray_2003
ID: 9794346
Shivsa,

I believe the question is about outlook express .. Just for your information..

Thanks,
Sunray
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LVL 24

Expert Comment

by:shivsa
ID: 9795097
Hi Sunray,

it is a general problem with damaged folder, it may be in outlook express or outlook.
i had this problem some time back and solved like this where my mails keep staying in outbox.
 
It has a very good chance applying this will solve the problem.

thanks
Shiv
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Author Comment

by:swis
ID: 9799499
We've done a search for outbox.dbx and just outbox, even for hidden files, and nothing is found.  A system restore back to Monday didn't help.  Thanks for the help so far.  Steve
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LVL 97

Expert Comment

by:war1
ID: 9799590
Did you have any recent updates of IE or OE?  Uninstall them.
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Author Comment

by:swis
ID: 9799734
Thanks Sunray.  The link gave some suggestions, on of which was to create a new identity then import your old info.  Worked like a charm.  Everyone's help is very much appreciated.  Steve
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