Inspiron 7000 Covers Won't Open
Posted on 2003-11-20
Hello to All -
I'm helping a friend with his son's Inspiron 7000 notebook from Dell. There are 3 covers that open from the bottom of the unit, including the memory module cover (the one we want to open). The instruction manual and online support screen show that by firmly pushing the cover in the direction of it's embossed arrow and then lifting, the cover will open and provide access to the memory module. There are no screws or latches or controls of any kind, just push and lift open.
Well, the cover won't budge. Neither will the other covers - none of them move at all. We spent an hour and a half on the phone with Dell tech support people from various parts of the world, but all they could recommend was to firmly push the cover and then lift up. According to the Dell techs, there is no locking mechanism, nothing that would prohibit access. At the end of our telephone session, the Dell tech told my friend to gently hit the memory module cover with a hammer...
Anyway, I could see it if one cover were jammed, but not all 3. Has anyone gone through this? Please advise.